Tim Herr Email & Phone Number

Irving, Texas, Us

Created and leading the team that is improving the Reporting & Metrics capabilities of Cat Digital Operations & Support. Using various tolls including PowerBI, ServiceNow, AppDynamics and other, we are building a scalable reporting system to report metrics on support ticket volumes, site/application performance and availability along with defect volume and resolution SLA’s. • Oversee cross functional team to architect platform, build data feeds/sources.• Build charts/table many teams use for accountability and presentations.• Platform will be scalable from reporting based on IT Service and/or team based.• Managing research and resolution into data issues found.

Irving, Texas, Us

Setting up the Tier 2 support team for Cat Foresight. Setting up support processes and documentation for the environment. On boarding and training of team members. (will add more later)

Sterling, Il, Us

Manage post acquisition projects of web store migrations from one E-commerce platform to another. Ensure development of new features, functionalities and 3rd party integrations is completed properly, transition of Product Catalog and Customer Data between ERP and other corporate systems. Work with other business groups to ensure proper Program Operations and associated processes (including PO generation, Invoice Generation, Billing, etc.) are updated accordingly. Oversee the formalization of the Program Migration/Implementation process and that all required documentation is created and maintained.

Chicago, Illinois, Us

Technical owner and project manager for ATGE’s eCommerce multistore platform. Implemented site changes that reduced checkout times by 67% and improved overall performance by over 50%. Implemented site monitoring and data tracking tools using CloudWatch and GA360. Restructured Team to address support issues and improved IT relationship with the business. Maintained code quality process. Site used AEM and Elastic hosted on AWS. Implemented a new sprint schedule and delivered code with less fallout. • Improved Scrum and Backlog process to reduce the number of open issues and bugs by over 50%.• Worked with teams to improve the CI/CD process between JIRA, GITHUB, Jenkins, and other tools.

Built the Application Services practice within a consulting agency. Responsible for meeting sales and business development goals by presenting our solutions and capabilities to clients. Created and staffed skilled project teams to build and enhance applications and digital technologies, design and implement Agile / DevOps roadmaps and the tools for the entire SDLC. Provided project oversight on IT supplier security review to ensure the client’s third-party IT suppliers are following best practices and meeting NIST/SANS, HIPAA, PCI-DSS, and other relevant security regulations and guidelines. • Created an Agile/DevOps roadmap for a Chicago based telecommunications provider that will be used throughout the enterprise.• Provided Program/Project Manager skills and oversight for various client projects

Norwalk, Connecticut, Us

Captained the vendor SLA performance of a portfolio of 25+ applications that processed $1.5B – $2.0B of revenue on an annual basis. Steward of application code, project manager for code migrations to latest versions of technologies including resource planning for projects. Guided the full SDLC, including design, change and release planning/management my portfolio including requirements/business analysis, UI/UX design, QA and deployment process. Identified and closed technology gaps that could limit or impact the portfolio. • Managed Peoplesoft implementation/upgrade through three major versions of software and database along with an OS change to Linux.• Project Manager for implementation of ITIL based best practices for SCM, CI/CD, Build, Artifact/Repository Management, Release and Environment Management processes and standards for 160+ IT products. • Improved the support model and integrated teams from several vendors into a coheive team working towards continuous improvements.• Managed many technical projects including technical upgrades, major functional changes, process improvement projects, and leading teams for performance improvements.

Reston, Va, Us

L3 team member for application support of worldwide systems in a 24/7 environment. SME & primary support of many large systems for BP Oil Americas, BP Shipping, and Air BP. Involved with requirement definitions, analysis, design, development, and testing of enhancements and new applications in addition to support of applications. Led the support and code maintenance responsibility for nearly 20 applications and websites. • Trained, mentored and cooordinated work for junior members of the team.• Lead consultant on system the calculated inventory values for all products in North America. Data used for market trading and determining retail prices.