Hershey Vivelle Clorina Email & Phone Number

San Mateo, California

• Pioneered the first Business Analyst team within the US Private Client Sales Group. Introduced key BA concepts such as requirements elicitation, gap analysis, and user acceptance testing to team members and leaders of.
• Proactively authored an IT manifesto based on gaps and areas for improvement observed in the current structure and processes, which was presented to the CEO sparking a movement of transformation within the IT.
• Successfully implemented a year-long capital project in Sales under budget playing the role of both Business Analyst and Project Manager, which resulted in ~20% increase in revenue Show less

San Jose, CA

• Key team leader who strategically implemented marketing initiatives by overseeing the planning, development and execution of global marketing project plans. Partnered with different marketing and delivery teams to.
• Increased user base and community engagement by 15 – 20% through the deployment of gamification and full system upgrade of the BMC Communities platform
• Improved customer request intake process by designing an intake queue that will serve as the entry point for customer requests and central repository of requests for the receiving team Show less

Effective communicator who raised over $100,000 for the Institute’s annual fundraiser from alumni donations. Received the “Highest Alumni Participation” award for two consecutive semesters and was promoted to the supervisor position after only 1 year in the tech caller role.

Quickly transitioned from intern to valuable team member by demonstrating ability to manage and successfully complete multiple simultaneous projects including a key initiative to optimize BMC’s help desk ticketing system. Significantly reduced ticket load for IT by identifying and closing redundant issues through matching analysis and encouraging self-help.

Detail-oriented researcher who discovered root cause of discrepancy between customers’ qualitative and quantitative responses in the company’s quarterly customer satisfaction surveys. Initiated discussions on change in company bonus structure with executive management and increased customer satisfaction by identifying recurring areas of concern in service.

Cambridge, Massachusetts

Conducted subject experiments regarding language origins with the goal of finding a universal word order. Researched specifically the Tagalog language to supplement the results of other studied languages.

Taught communication and writing skills with a focus on real world applications to MIT freshmen. Led class recitations and held regular office hours and individual tutoring.

Bachelor'S Degree, Marketing/Marketing Management, General, Gpa: 4.6 Out Of 5.0

Activities and Societies: Vice President of the Filipino Student Association (2011 - 2013) I finished my studies at MIT in 3.5 years.

Gpa: 4.5 Out Of 4.0

Ranked 1 out of 350 students. Valedictorian.