Hershey Concepcion Email & Phone Number

Dubai, United Arab Emirates

Project Management Specialist experienced in end-to-end coordination of corporate training programs, ensuring seamless execution from project planning to post-session documentation.Continuous quality improvement by delivering detailed reports and actionable recommendations that elevate client satisfaction, training outcomes, and process efficiency and reduce turnaround time.Stakeholder Communication: Served as the main point of contact for clients and trainers, customizing… Show more Project Management Specialist experienced in end-to-end coordination of corporate training programs, ensuring seamless execution from project planning to post-session documentation.Continuous quality improvement by delivering detailed reports and actionable recommendations that elevate client satisfaction, training outcomes, and process efficiency and reduce turnaround time.Stakeholder Communication: Served as the main point of contact for clients and trainers, customizing engagement and feedback processes to meet varied needs.Sole HR administrator, provided holistic HR support, ensuring legal compliance and smooth personnel management across all levels.Finance Coordinator skilled in managing vendor onboarding to establish the company as an approved training vendor. Primary contact for financial matters, ensuring purchase orders align with contractual obligations and tracking program delivery for timely invoicing. Financial Data Management: Created a comprehensive tracking system for receivables, invoicing, and expense records, leading to enhanced visibility into cash flow and budget allocations.Senior Administrative Operations: Developed and implemented office management procedures to enhance workflow, reduce costs, and drive productivity.Vendor and Supplier Coordination: Maintain and negotiate relationships with vendors to secure the best terms, manage procurement timelines, and support operational needs, directly contributing to resource efficiency.Budget Oversight and Expense Management: Reconcile expenses, ensuring adherence to budget parameters, providing actionable insights for cost-cutting opportunities, and supporting overall financial health.Reporting and Analytics: Produced monthly and quarterly reports on performance, resource utilization, and cost analysis for senior management, informing strategic decisions.Ensure adherence to company policies and legal standards, minimizing risk and fostering a culture of responsibility. Show less

Al Hamriyah Free Zone, Sharjah

Recruitment and Talent Acquisition: Conducted rigorous candidate screenings by matching qualifications to job requirements, resulting in a high-quality candidate pool. Coordinating multi-stage assessments to secure best-fit hires.Onboarding and Induction: Partnered with department heads to ensure smooth onboarding by organizing workstations, orientations, and cross-departmental introductions, facilitating a seamless start for new employees.Human Resources Administration: Managed… Show more Recruitment and Talent Acquisition: Conducted rigorous candidate screenings by matching qualifications to job requirements, resulting in a high-quality candidate pool. Coordinating multi-stage assessments to secure best-fit hires.Onboarding and Induction: Partnered with department heads to ensure smooth onboarding by organizing workstations, orientations, and cross-departmental introductions, facilitating a seamless start for new employees.Human Resources Administration: Managed document collection and processing for internal records and regulatory compliance, overseeing government registrations, labor contracts, and employee insurance. Directed each employment stage, including system approvals, biometrics, medical screenings, payroll setup, performance reviews, and confirmations.Policy Development and Employee Relations: Contributed to policy updates and implementations, fostering a positive workplace culture and strong employee relations. Supported workforce management and employee growth by maintaining open communication and a supportive environment.HR Data Management: Maintained accurate internal databases on personnel records, attendance, leave balances, and work schedules to support payroll accuracy and provide a comprehensive HR data repository.Payroll Coordination: Verified work hours and processed payroll entries, handling deductions, earnings, and timely salary disbursements. Processed final settlements and visa cancellations during employee exits, providing a smooth and compliant transition.Documentation and Reporting: Created and updated HR documents, including contracts, new hire guides, policies, and letters, ensuring clarity and compliance. Responded to HR-related queries and claims, delivering proactive and responsive HR presence.Schedule and Event Management: Organized team schedules for training, meetings, and events, ensuring seamless coordination across departments and supporting alignment with broader company objectives. Show less

Al Hamriyah Free Zone, Sharjah

End-to-End Production Coordination: Served as the primary liaison among brands, factories, sales teams, designers, and logistics partners, overseeing projects from concept through final product delivery to ensure seamless communication and timely execution.Brand Compliance and Quality Assurance: Enforced brand standards (e.g., Disney, Warner Bros., Nickelodeon, Universal Studios) across all production stages, meticulously reviewing SKUs to maintain consistent compliance with established… Show more End-to-End Production Coordination: Served as the primary liaison among brands, factories, sales teams, designers, and logistics partners, overseeing projects from concept through final product delivery to ensure seamless communication and timely execution.Brand Compliance and Quality Assurance: Enforced brand standards (e.g., Disney, Warner Bros., Nickelodeon, Universal Studios) across all production stages, meticulously reviewing SKUs to maintain consistent compliance with established guidelines.Sales Material Development: Supported the creation of digital and printed sales assets, including product catalogs, photo quotes, and promotional materials, enabling the sales team to deliver compelling client presentations.Factory and Vendor Oversight: Monitored factory operations to ensure the timely production of high-quality goods at competitive rates, building a reliable supply chain that met quality and budgetary requirements.Sample Logistics and Inventory Management: Organized the receipt, storage, distribution, and dispatch of product samples, optimizing inventory flow and ensuring efficient sample management across departments.Production and Cost Reporting: Generated detailed reports on production status, approval timelines, costing, sampling stages, and compliance milestones, providing management with critical insights for informed decision-making.Project Documentation and Recordkeeping: Documented each project phase through photography, labeling, and description, uploading details to a centralized portal for referencing, ensuring accuracy and easy accessibility for project stakeholders. Show less

Ajman Emirate, United Arab Emirates

Chairman's Award for Excellence 2019: Honored for outstanding contributions, demonstrating exceptional commitment to operational efficiency and team support.Competitor Analysis Database Design: Developed a comprehensive competition mapping database, streamlining project references and delivering key insights to support strategic planning.Advanced Reporting and Data Analytics: Established systematic reporting tools to track sales distribution, market heat mapping, sales funnels… Show more Chairman's Award for Excellence 2019: Honored for outstanding contributions, demonstrating exceptional commitment to operational efficiency and team support.Competitor Analysis Database Design: Developed a comprehensive competition mapping database, streamlining project references and delivering key insights to support strategic planning.Advanced Reporting and Data Analytics: Established systematic reporting tools to track sales distribution, market heat mapping, sales funnels, dealer turnover, expenditure, and forecasts, equipping leadership with actionable, data-driven insights.HubSpot Integration for Marketing and Sales Optimization: Incorporated HubSpot CRM to enhance marketing and sales processes, improve lead tracking, and support more targeted outreach initiatives, ultimately increasing team productivity and client engagement.Primary Liaison for Cross-Departmental Coordination: Acted as the main point of contact among internal departments and external stakeholders, facilitating smooth communication and ensuring alignment on project objectives and timelines.Website Inquiry and Lead Management: Monitored and addressed website inquiries, managing incoming leads and routing relevant information to the appropriate departments for timely follow-up, enhancing customer responsiveness.Schedule and Workflow Management: Organized and maintained team schedules, balancing competing priorities to ensure operational continuity and minimize workflow disruptions. Show less

Ajman, United Arab Emirates

Process Development and Documentation: Designed a structured After Sales & Warranty procedure with visual flowcharts, optimizing complaint handling, response times, and resolution tracking.Form and Survey Design: Developed and refined forms for warranty claims and service evaluations; designed client satisfaction surveys to capture feedback and drive service team improvements.Systematic Reporting and Record-Keeping: Established rigorous reporting protocols and maintained precise… Show more Process Development and Documentation: Designed a structured After Sales & Warranty procedure with visual flowcharts, optimizing complaint handling, response times, and resolution tracking.Form and Survey Design: Developed and refined forms for warranty claims and service evaluations; designed client satisfaction surveys to capture feedback and drive service team improvements.Systematic Reporting and Record-Keeping: Established rigorous reporting protocols and maintained precise records in compliance with regulatory and audit standards, contributing to ISO certification and supporting ongoing process improvement initiatives.Complaint and Service Management: Oversaw full cycle of after-sales complaints, from receipt through material procurement, team assignment, permit processing, and dispatch coordination. Ensured post-service follow-ups to confirm client satisfaction and scheduled rework when necessary.Warranty Claims and Supplier Coordination: Efficiently processed warranty claims, coordinating with suppliers for part replacements to minimize downtime and enhance service reliability.Client Liaison and Cross-Department Coordination: Served as the primary contact across departments, stakeholders, suppliers, and dealers, promoting effective communication and swift resolution for warranty and non-warranty cases.IT Tool Integration: Leveraged IT tools like Focus, Salesforce CRM, and M-Files to log critical data, track service histories, and ensure accurate information, improving data accessibility and optimizing workflow efficiency for current and future reference. Show less

Manila, Philippines

Customer Service and Issue Resolution: Delivered high-quality customer support, known for effectively resolving both internal and external concerns, including billing inquiries and promoting product offerings, fostering strong client relationships and boosted customer loyalty.Data Analysis and Reporting: Compiled and analyzed customer data to produce insightful product and service reports, informing strategic decisions and enhancing service quality based on emerging… Show more Customer Service and Issue Resolution: Delivered high-quality customer support, known for effectively resolving both internal and external concerns, including billing inquiries and promoting product offerings, fostering strong client relationships and boosted customer loyalty.Data Analysis and Reporting: Compiled and analyzed customer data to produce insightful product and service reports, informing strategic decisions and enhancing service quality based on emerging trends.Document Control and Operational Support: Managed essential data and document control processes, ensuring records were meticulously updated and readily accessible, which streamlined operations and improved overall efficiency. Show less

Makati, Philippines

Business Proposal Assistance: Collaborated with key accounts to assist in negotiating and refining business proposals, contributing to client satisfaction and ongoing business growth.Corporate Website Support: Provided guidance on corporate website features, empowering employees and clients to efficiently navigate resources and optimize their online experience.Claims Processing and Complaint Management: Efficiently managed customer claims and managed complaint resolutions with… Show more Business Proposal Assistance: Collaborated with key accounts to assist in negotiating and refining business proposals, contributing to client satisfaction and ongoing business growth.Corporate Website Support: Provided guidance on corporate website features, empowering employees and clients to efficiently navigate resources and optimize their online experience.Claims Processing and Complaint Management: Efficiently managed customer claims and managed complaint resolutions with responsiveness and fairness, reinforcing positive client relationships and upholding service standards.Reservation and Account Assistance: Facilitated online reservation processes and modifications, providing clients with reliable support for smooth, accessible booking experiences. Show less

Postgraduate Degree, English/Language Arts Teacher Education

Developed a strong foundation in English education, focussed on curriculum design, classroom management, and student assessment..

Bachelor Of Arts - Ba, Mass Communications

Activities and Societies: Communicators Guild Society - PRO NEU Phoenix Cheering Squad Specialization in Print and Broadcast Journalism..