Matias Herszage, Pmp, Pmi-Acp, Safe-Rte, Csm Email & Phone Number

Texas, United States

West Hollywood, California, Us

West Hollywood, California, Us

● Leading and coaching a team of program managers● Leading projects / programs (SAFe Release Train Engineer (RTE)) that span multipledepartments with various stakeholders to ensure teams are achieving their commitments.● Drive cross-team communication and transparency by providing accurate and proactive projecttracking to the larger organization.● Facilitate/Participate in quarterly big-room planning, coordinate with the rest of the PMO toaccount for cross-team dependencies, and coach teams towards responsible quarterlycommitments.● Actively identify and remove impediments that may impact team velocity or deliverables.● Work as a servant-leader within the team, using leadership skills to cultivate healthy andproductive working relationships.● Drive effective teamwork, communication, collaboration, and commitment across multipledisparate groups with competing priorities● Champion the adoption of Agile within your teams and across the organization.

Sunnyvale, Ca, Us

Manage the global strategic partner programs dedicated to building infrastructure and developing applications at the edge of the internet in new and emerging markets and to the expansion of CDN and OTT video services;Ensure program alignment with business goals and objectives;Oversee all activities associated with the projects in order to ensure program goals are achieved;Responsible for decision making and problem-solving associated with programs and projects;Identify projects necessary and priority to achieve the program’s objectives;Identify and assign program team members;Indicate allocation of resources, develop and maintain project assignments to ensure proper project management practices are in place.

New York, New York, Us

Manage the global strategic partner programs dedicated to building infrastructure and developing applications at the edge of the internet in new and emerging markets and to the expansion of CDN and OTT video services; Ensure program alignment with business goals and objectives; Oversee all activities associated with the projects in order to ensure program goals are achieved; Responsible for decision making and problem-solving associated with programs and projects; Identify projects necessary and priority to achieve the program’s objectives; Identify and assign program team members; Indicate allocation of resources, develop and maintain project assignments to ensure proper project management practices are in place.

New York, New York, Us

Oversee project management processes in the areas of the project schedule, quality management, communications management, risk/issue management, and change management; Manage timelines, risks, and quality of deliverables for all the projects; Build strong communication channels with internal stakeholders in various departments: Sales, Professional Services, IT Operations, Development teams, Release Management, Networking; Track tasks assigned to the project managers and prepare regular status reports for the stakeholders; Identify and manage program adherence to standards and governance; Mentor project managers and influence continuous improvement of project management methodologies, including assessment of the project, delivery capabilities, gathering and reporting performance metrics, establishing corresponding targets, and measurement of ongoing progress; Help the project teams achieve success on large-scale projects.

New York, New York, Us

Drive technical infrastructure projects by leveraging the knowledge of formal project management methodologies such as Waterfall and Agile; Responsible for managing stakeholder expectations and gathering project requirements from parties both inside and outside of the Company; Create and execute project plans by defining and controlling project scope, and formulating and tracking project schedules; Execute and maintain project management processes in the areas of the project schedule, quality management, communications management, risk/issue management, and change management; Facilitate team meetings, providing meeting minutes and action items where needed; Build strong communication channels with internal stakeholders in various departments: Sales, Professional Services, IT Operations, Development teams, Release Management, Networking; Identify and manage interdependencies between applications, platforms, services, and environments; Track tasks assigned to the project team and prepare regular status reports; Coach and lead junior project managers; Ensure smooth communication within the project team and other cross-functional teams.

Fresno, Ca, Us

Contributed to the company growth by managing, expanding and retailing professional service team;Supervised SE team, including hiring, alignment of skills and strengths with project demands, training, evaluation, guidance and mentorship, promotion, discipline, and discharge;Monitored, reported and continuously improved the networks for more than 70 customer companies: along with the team checked the health of the whole environment, routers, switches, firewalls, applications, Migration to Office 365, Azure or Google G Suite, and so forth. Customers vary from small Law offices to Cities and Universities;Supported sales team and contributed to the pre-sales process by participating in the sales calls, providing recommendations and technical input on projects;Wrote and reviewed Scopes of Work, Bills of Material and Project Management Timelines for Serviceteam delivered solutions;Reviewed the technical staff's service delivery to ensure timely and effective completion of assigned work on a daily basis;Engaged and resolved any service issues favorably for work performed by company personnel;Developed or improved upon standard operating procedures, and best practices, working with executive management, including providing written protocols and guidance to SE staff;Managed the provision of client services, including on-site, help desk and various other technical support services;Communicated regularly with C-suite, Business and Administrative units regarding services and process delivery and execution;Performed customer site audits to ensure the service is delivered according to best practices and meets or exceeds VNS standards;Supported executive management in the development of business relationships with vendors.

Yerevan, Am

Led and managed activities contributed to the IT program and Company development following directions:- Building of the new nationwide data network that covers all the rural and urban areas and consists of 900 post offices all over Armenia- Installation and customization of new POS system- Installation and upgrade of datacenters- Installation and configuration of the IP telephone system- Development and introduction of new electronic scheme related to pension reforms in Armenia- Installation and customization of Biometric devices and systems for pension payment- Management of UAT with end users including coordination and user acceptance signoff- Coordination of the development and implementation of the new state of the art program to be used by the postal network- Writing and review of Scopes of Work, Bills of Material and Project Management Timelines for Serviceteam delivered solutions- Managed and monitored project financials for all the projects and programs- Development of various project analyses to forecast resource allocation and conduct risk assessment - Development or improvement upon standard operating procedures, and best practices, working with executive management, including providing written protocols and guidance to IT staff- Management of the relationship with internal and external stakeholders- Handling appropriate pre-contractual and post-contractual works coaching and training of project members.

Buenos Aires, Buenos Aires, Ar

Provided day-to-day Team leadership and hands-on administration of the communication and infrastructure systems and staff;Responsible for providing reliable and fast infrastructure, which consist of network, servers and systems;Developed and/or improved upon standard operating procedures, and best practices, working with executive management, including providing written protocols and guidance to IT staff;Datacenters maintenance, upgrade and migration;Researched, analyzed and determined the appropriate course of actions for fixing problems, identifying and mitigating risks, and implements solutions;Led project planning efforts with team members;Developed test cases, conducted testing to ensure requirements are met;Ensured that the system performance meets the present and future needs of the business;Recommended and implemented changes/enhancements for improved systems availability, reliability, and performance;Worked with vendors to resolve problems.

Developed installations, configurations, and maintenance of IT infrastructures and final user technical support.

Coordinated the research on protest for Human Rights and Justice from the year 1990 to 2000 6º Congress of education in the third millennium.

Chicago, Il, Us

Managed customer inquiries and bookings for travel arrangements including airline tickets, accommodation, car hire, transfers, and travel insurance. Work over the telephone, online and face to face with the customers.

Engineer'S Degree, Information Technology- Systems

Bachelor'S Degree, Tourism And Business Administration