In charge of developping value with teams on Small customers and Individuals through- La Poste network with prepaid solutions or Internet services for SMEs and individuals- TeleSales dedicated platforms with custom-tailored contracts from SMEs- Internet though Chronopost.fr or web-resselers with dedicated offers for SMEs and individuals

- Drive SMEs Sales (+200 pax) with a 2014 New Business campaign supported by targeted suspects list and a Sales monitoring tool through an updated pipeline (based on QilkView)- Sales organization redesign : full set of documents to build a new SMEs organization, Sales Eagle project - Transition management to reach targets (actions, timeline, growth)- 2014-2016 SMEs Sales plan build with Alix Partners and management- leader of a cross-functional a workgroup to bring organizational improvements for SMEs

- Territory Sales organization redesign based on TNT blueprints: organizational impact, ressources planning, new competencies to get on board, Sales KPIs localization

- Support Sales (+300 pax) to promote the B2B service offering (Brochures, SMB packaged contracts, campaigns, Sales leads, BI tools for Sales Managers on Cognos and QlikView)- Design new services on fast growing markets : B2C, Webchannel, Value Added services- Develop an CO2 3 years plan to meet customer needs and adapt service in large cities through innovations (Electric Vehicules, tri-cycles …). Bring a solution for CO2 reports - Structure a web-oriented sales lead approach to strengthen SMB revenue growth- Manage a 16 pax team in 5 clusters (Studies, Offer, B2C, Web & print Content, CR)- Set objectives and business plan for value added services (B2C, Premium, Webchannel..)- Manage a 1,5 M€ budget and 0,5 M€ Capex for customer-oriented IT developments- Share best practice through SEMEA region, and Head Office thematic workshops

Marketing and C.R. operations management (15 persons in the team )- Market studies and BI- B2B Services portfolio management- Internet / Intranet : SEM, SEO, Leads and revenue generation- B2C developpement through a cross-functionnal team federated by a 3 year planned business case.-> marketing Budgets and IT Capex-> Relationship with TNT Corp (Amsterdam)-> Leadership on IT developpements (Product or customer oriented)Fields of expertise :Marketing and Communication BtoC and BtoB : Brand positionning, segmentation, Direct Marketing, e-DM, Web, CRM, Database and yield management, loyalty programs, value-oriented marketing operations, Sales support, Strategic planning Process, business development, service offering redesign

- Loyalty global multi-channel strategy- Internet partnership : Maximiles, Affinion International, Quotatis...- Global brand partnership : Hertz- Cross-fertilization with Guide-du-mariage.com based on Paruvendu press dedicated advertisement and content on weddings.

Market identification - Loyalty program implementation- Customer service strategy - Project Management -