Spécialiste logiciel de location saisonnière.Analyse des besoins clients et paramétrage.Support métier, configuration, comptabilité, réservation en ligne.Formation des nouveaux clients à l’utilisation du logiciel.Formation continue des clients existants, approfondissement des connaissances, mise en place de nouvelles fonctionnalités.Manipulations de bases de données SQL, écriture de requêtes, modification de procédures et fonctions, insertion / reprise de données client.Création ou modification de documents (PowerBuilder Appeon).Gestion bases de données et accès utilisateurs.Support logiciel de transactions immobilières.

Responsable des réservations en direct et par intermédiaires, de la comptabilité clients et tours opérateurs, et des commandes des prestations (ménages, blanchisserie, forfaits, cours ESF, …).Accueil des clients.Amélioration du service par la mise en place de nouvelles méthodes de travail.Augmentation de 150% du volume de réservations entre 2014 et 2015.

Responsable de la prise en charge et du transport privé de clients entre les aéroports de la région et des stations de ski de Tarentaise.Gestion du temps personnel et de la satisfaction des clients (ponctualité et satisfaction à 100%).40 000 kms parcourus saison 2012/2013, 34 000 kms parcourus saison 2011/2012.

Manager - Varied responsibilities including customer hosting, customer service, purchasing, building maintenance, ...Gouvernant - Gestion, accueil des clients, maintenance, intendance, responsable cuisine, entretien du spa et des chambres. ∞ 100% de retours positifs.

Responsable de la prise en charge et du transport privé de clients entre les aéroports de la région et des stations de ski de Tarentaise.Gestion du temps personnel et de la satisfaction des clients (ponctualité et satisfaction à 100%).40 000 kms parcourus saison 2012/2013, 34 000 kms parcourus saison 2011/2012.

Successful drive of the deployment and stabilisation of HR and Workforce Management processes and tools, working with the Global Leads on Frameworks and Competencies.Extensive experience of skills’ analysis, used to define Learning Development Roadmaps and Strategies, e.g. integration with market demand, financial priorities, and recruitment drive.Customer Relationship (internal customers) and Project Management.Provision of HR, Resource and Workforce Subject Matter Expert support, working primarily with Diversity & Workforce Partners and HR Partners in Central and Eastern Europe (including Russia and Ukraine), Middle East, Africa.Leader of an employee relocation program from Europe to CEEMEA (over 300 positions filled) ; key player in the transformation of this program to become a Global Mobility Framework.HR grievance investigations relating to pensions and performance appeals.Responsible for operations and project office of a worldwide workforce management initiative.Implementation of HR and workforce strategies, processes and tools to optimize and manage IBM’s key resource: the workforce.Fully accountable for reporting and analysing HR data on circa 100,000 employees.

People, career and assignments management after being asked to rejoin the IBM management team. Successful redeployment of over 1,000 employees in the UK.

End-to-end reviews of invitation to tender documents, followed by the design, costing and documentation of services, including the design of team structures.

First-line manager responsible for over 60 employees, including their recruitment.Service Delivery and Customer Relationship Management (external customer).Project management - rollout of new hardware platform to over 3,500 seats across 150 sites.Leading of process improvements, resulting in a reduction of 80% of customer queries.

Various customers and locationsSuccessful project management, testing and implementation of a standard platform throughout European sites, contributing to substantial increases in customer satisfaction ratings (external customers).

Solely responsible for the entire IT operation.Key to the integration of the company into a large French consortium after a recent take-over.Successful selection and implementation of a new integrated package (production and accounting).