Heryca Hernandez Email and Phone Number

Participant of the Keyloop development team. Testing Keyloop Leads, Chat, Text, and Social, digital engagement methods to connect online consumers to sales advisors in real-time providing a customer experience throughout the online purchase journey.Main responsibilities:- Define test plans and test cases.- Document /Report defects uncovered.- Perform software testing & data validation.- Suggest ways to improve the general usability of the application.- Provide support for clients.- Create work plans and estimations.Main Tools:Applications: TFS, SQL Server, Test Rail, BrowserstackBrowsers: Chrome, IE11, Firefox, Edge Chromium, SafariDevices: Desktop, mobile (Android, iOs)Web Services: Postman, SoapUI.Automation: Test Complete, Robot Framework, Python.

Participant of ClaroVideo, ClaroMusica and ClaroDrive product development team of AMCO.Main responsibilities:- Test Case Desing.- Test Plan Creation.- Execution and follow-up of tests in test and production environment.- Critical path test.- Notification of unexpected behaviors (Bugs).- Monitoring and verification of error correction.- Funtional analysis of requirements.- Improvement proposal for a existing funcionalities (Refactor).- Verification and analysis of logs. - Automation scripts Programming.Main tools:Automation: Ruby / GIT / JMeter / Selenium / JenkinsDatabase: SQL Developer / NoSQL cassandraJira / Internet Explorer - Google Chrome / JSON - XML / Web Services: REST -SOAP using POSTMAN - SoapUI / FTP (WinSCP).

Participant of the product development team T-Banco in the company Santander Tecnologia, web application of Santander Rio Bank.Main responsibilities:- Test case desing.- Test Plan Creation.- Execution and follow-up of tests. - Critical path test.- Notification of unexpected behaviors (Bugs).- Monitoring and verification of error correction. - Funtional analysis of the requeriments.- Improvement proposal for a existing funcionalities (Refactor).- Verification and analysis of logs.- Programming of Automation scripts.Main tools:Automation: Ruby / Git / JMeter / Jenkins.Database: Toad Oracle / Mainframe. Team Foundation Server (TFS). Internet Explorer / Google Chrome / Firefox. JSON / XML.SCRUM Agil Methodology. Web Services: REST/SOAP using YARC /POSTMAN /SoapUI, FTP (WinSCP).

Participant in the product development team siaho.net, web services for the administration of industrial safety audits. Realizing the execution of the software testing cycle, from planning, desing, execution in web applications, developed in Java, SQL and Testing of Apps for Android and iOS.Main responsibilities:- Funtional Analysis- Tests case desing of new functionalities to the system- Execution and monitoring of test- Desing of Automated Test- Critical Path Test- Continuous Integration- Notification of unexpected behaviors (Bugs, Issues)- Proposals for improvenments in existing funtionalities.Main tools:Google Chrome / Firefox. Postman, Selenium, JMeter. JSON / XML.Database MySQL. Kanban, JIRA, SCRUM. Ubuntu. Servicios Rest.

Field Operations Engineer responsible for the Evaluation of Automated Production Control Systems.Main responsibilities:- Production evaluation based on automated monitoring tools (PLC / SCADA).- Generation of Statistical Reports based on daily production. - Supervision of Execution of Technical Equipment.- Implementation of kaizen, kanban, 5s and Lean Manufacturing.- Internal auditor ISO 9001 standards. - Generation of process checklist: Field visits, Equipment transfer, Production parameters evaluation, Crude Recovery, Pumps Installation, Temporary Solutions, Pipe Replacement, Well Rehabilitation.Main tools:- Non-productive Hours Tracking (NPT).- GDA system SCADA- Aplication and Evaluations of Customer Satisfaction Reports (CS / KPI).- Lean manufacturing- Six Sigma.- Monitoring of Operating Costs due to poor Quality (COPQ)- Risk Analysis at work (ART)- Feedback evaluations in service delivery.- Administration of security Documentation (Processes, checklists).