- Leading professional services for client data requests, optimizing workflows to achieve 25% improved on-time insights delivery.- Collaborating with engineering to enhance data integrity, identified data improvement opportunities, reduced processing time by 15%.- Acting as a key liaison for BatchData product, aligning client needs with internal teams and consistently exceeding sprint goals.- Automated monitoring dashboards for real-time tracking, streamlining client processes and boosting transparency and satisfaction.- Successfully certified and ingested new vendor data, achieving over 98% accuracy through rigorous data matching, fill rate analysis, and distribution checks.

- Partnered with CX leadership to create data-driven strategies improving customer satisfaction and loyalty across South Asian markets.- Led cross-country data harmonization efforts, standardized E-commerce KPI reporting, and enhanced senior leadership’s visibility.- Automated Workforce Occupancy to monitor hourly Agent production and ensure compliance across all 5 countries.- Conducted ad-hoc data analysis to support the launch of a new IVR flow, resulting in 40% decreased contacts per order.- Improved CRM data quality and accuracy, reducing data discrepancies by 20% and enhancing decision-making reliability.

- Leading a team in ensuring client reconciliations’ accuracy at above 99% in ON vs OFF cycles of production.- Facilitating clients to derive key business decisions by analyzing variable causality and trends in Agent & Caller’s behavior. - Spearheaded the expansion of a South American client on the sales queue, projected to increase revenue by 3x in one year.- Helped the team to automate scripts for data-validity sensors to populate dashboards, lowered 40% monitoring time. - Mentored four new employees, as an Account Lead, across 2 clients and 3 queues to ensure seamless onboarding process.

- Deployed Afiniti's complex data matching algorithms to power its unique caller-agent personality matching technology. - Engineered 20+ derived variables from various data sources relevant to optimization metrics and KPIs. - Assisted business teams with Ad Hoc analysis and in production issues across time zones, reduced incidents by 60%. - Transitioned over 2 TB of data due to in-house server migration while ensuring 100% data availability for relevant teams.

- Automated repetitive integration tasks of multiple streams of incoming data, and achieved timely data availability for production teams.- Monitored and ensured seamless execution of pipelines and automated data munging and blending processes.- Collaborated with ETL teams to deploy sensors in automated data retrieval processes to detect anomalies at runtime.

- Designed dashboards with quantitative and graphical data.- Led the effort in accumulating user statistics using remote hooks of LoopBack.- Headed up end-to-end tests to ensure the overall app flow