• Work using the latest technological means to manage closed societies, which achieve control and monitoring of the daily workflow• leadership and management principles and ensuring adherence to organizational procedures,policies, and systems.• Sets and achieves Customer Service department goals and results by using ‘best practice.• Assist in the recruitment and hiring of the most qualified applicants to meet the needs of the front end.• Train, coach and manage all cashiers in all front-end policies and procedures, cross training of other associates, and conduct monthly customer service audits.• Assigns and directs the workflow to ensure excellent service is delivered through appropriate staff planning and scheduling to meet/exceed all of the department’s goals.• Expedite front lines, direct flow of customers, and ensure that each customer receives outstanding customer service by providing a friendly environment.environment.• Develops a training curriculum and personal development plan for all operations staff. Conducts training as required to achieve goals and service standards.• Develops the job performance standards and goals for all CSR to achieve the organization’s customer service and retention goals and assist in reaching revenue objectives .• Assists in the development and implementation of ‘best practices’ processes across the organization to ensure tremendous efficiency resulting in reduced costs and improved client service.• Help solve problems that affect the service, efficiency, and productivity.• Accountable for the management, guidance and performance of team’s member.• Manage, coach, develop and evaluate the performance of the Customer service team on an ongoing basis.• Support members of the CS team to ensure the efficient completion of their day to day activities.• Review and monitor the work of the CS team to ensure queries and problems are resolved in a speedy and effective manner.• Analyzing, and summarizing data on all facets of the operations and making appropriate recommendations.