1. Aircraft Handling: The use of appropriate tools, such as baggage carts, conveyor belts, and forklifts, aids in the loading and unloading of mail, freight, and luggage onto and off airplanes. Check that loads are securely fastened and evenly distributed in weight.2. Aircraft Marshaling: Use electrical marshaling systems or manual gestures to direct airplanes to parking places. To guarantee safe aircraft movement, maintain excellent communication with the pilots and ground… Show more 1. Aircraft Handling: The use of appropriate tools, such as baggage carts, conveyor belts, and forklifts, aids in the loading and unloading of mail, freight, and luggage onto and off airplanes. Check that loads are securely fastened and evenly distributed in weight.2. Aircraft Marshaling: Use electrical marshaling systems or manual gestures to direct airplanes to parking places. To guarantee safe aircraft movement, maintain excellent communication with the pilots and ground control.3. Support Ground Support to aircraft4. Safety and Security : Maintain a safe and hazard-free working environment by adhering to safety rules and security measures. As needed, conduct security inspections on luggage, cargo, and aircraft.5. Documentation and Reporting: Complete necessary paperwork, including load manifests, baggage tags, and incident reports.6. Team Collaboration : Collaborate with other ramp agents, ground crew, and airline personnel to ensure efficient operations and timely aircraft turnaround. Show less

Manage projects through status meetings, weekly reports, identifying risks, and tracking issues.Identify failures and potential failures, recommend action plans/preventiveactions, and communicate results with the concerned management.Meet with stakeholders to provide an effective action plan.Following up on the action plan fulfillment, accuracy, and Impact

Create quality measurements to track improvement in communication with customers.Execute quality improvement testing and activities.Develop quality assurance standards and company processes.Ensure Customers are having a smooth and easy experience that meets expectations.Create reports documenting errors and issues for fixing.Maintain standards for reliability and performance of the production.

Responsible for monitoring and advising on the performance of the quality management system; producing data and reporting on performance measuring against set standards for all knowledge owners.Manage project through status meetings, weekly reports, identifying risks, and trackingissues.Organize data according to company procedures.Identify root causes and corrective actions to meet short and long-term business goals.

Handles Account Advisors needed for on-job training and coaching.Supervises/manages activities and performance of the Account Advisors.Coordinates daily with Work Force to ensure correct the over-and under-working rules are properly

oversee the performance of the assigned trainer’s team ensuring adherence to training plan/agenda.Provides pre-operational feedback to HR and OP on new agents and their fitness for performing duties required.Do all verification practices required and related to knowledge verification.

Identifying future hiring needs and developing job descriptions and specifications.Assessing applicants' knowledge, skills, and experience to best suit open positions.Carrying out the responsibility of achieving all training performance targets (End to End – Certifications on time – Calibration -Verifications and Quality of training)

Escalate unresolved issues to the appropriate internal teams.answering product and service questions, and delivering information about otherproducts and services. Process orders, prepare correspondences, and fulfill customerinquiries to ensure customer satisfaction

Present purchase offers to sellers for consideration.Appraise property values and Negotiate prices or other sales terms.Advise clients on market conditions, prices, legal requirements, and related matters