Hesham Badwan Email & Phone Number

Jordan

Jorda

Jordan

• Managing assigned carrier interconnects accounts on daily basis.,• Handle wholesale carrier accounts • Prepare and update wholesale prices to increase the company revenues and to optimize the cost of international and national traffic• Focusing on increasing the daily traffic volumes, margins and profits through intensive checking of the carrier traffic trends and behavior• Prepare and update wholesale prices to increase the company revenues and to optimize the cost of international and national traffic• Manage relationships with both customers and vendor • Monitoring the offered carriers routes to be sure that their clients desired voice call quality is satisfied and maintained. • Manage new Interconnections between AlAlam Solutions and carriers • Meet the target with AlAlam account managers • Collaborating with Network Operations Centre (NOC) for quality trouble shooting and also resolving any other issues that degrade the call quality from their side• Being able to deliver the basic task of Routing management• Develop services analysis for each service to identify the change require• Reports to the wholesale Manager, providing regular input on all account activity, including status and call reports on a weekly basis• Works closely with the project team in order to maintain a continuous knowledge of project • Analyze all sources of data to identify Wholesale and Interconnect customers’ needs, requirements and behavior which can be translated into profitable business opportunities in line with regulatory requirements proactively monitor the regulatory and competitive environment

Amman

• Manage the interconnection between our company and the carrier• Manage deployment and support of internal infrastructure system • Analyzing reports , and solve the issues • Coordinated and supervised Technical Service Teams within the region• Research, analyze and recommend implementation of new technologies or systems hardware• Follow up and Resolve Customer tickets in a fast and professional manner• Oversee projects to design and implement local IT infrastructure, data centers, network systems and servers• Response to NOC reports and keep them updated • Keep accounts manager updated on the progress of resolving their Customer ticket• Providing support, including procedural documentation and relevant reports• Response to Call center Tickets and solve Customer issues • Assisted representatives in finding a suitable solution to resolve customer issues

• Supervises the functioning of network components and makes sure that they are active and problem free• Coordinates network troubles, provides problem management and router configuration services• Manages network changes• Provided End User Support To Business & Residential Clients • Active Directory Administration• Microsoft Exchange Administration & Development • Manages the distribution and updating of software and coordinates with affiliated networks• Designing & Maintaining LAN/WAN Networks • Testing routes and provide the account managers with reports