Hesham Farahat

Hesham Farahat Email and Phone Number

Chief Operating Officer @ DIRAC SYSTEMS S.A.E
cairo, al qahirah, egypt
Hesham Farahat's Location
Egypt, Egypt
Hesham Farahat's Contact Details

Hesham Farahat personal email

About Hesham Farahat

Hesham is recognized among his peers and management as a role-model, pacesetter leader, master trainer, mentor, knowledge guru and go-to person. A results-oriented executive and team player with high interaction skills assisting internal and external customers to succeed by setting a role-model reference.30 years expertise with Management and Leadership skills in leading teams, programs and projects in Customer Success, Support Services, Software Development, Training and Consulting. Dealing with international NGOs (KfW, USAID), Global Top Accounts across EMEA with focus on UK (20 visits over 7 years). Extensive experience in project management and ERP implementations in various business sectors (Public, Banking, Telecom, Retail, Manufacturing, Aviation) with excellent knowledge in Core Banking Apps, Cloud Services, Presales, Work Flow & Document Management System, Signature Storage & Retrieval, Business analysis, Documentation, Testing, Personal Development and Leadership.Reading thousands of books in diverse sciences enriched my knowledge and developed my talent as a Master Trainer leading training programs and delivering 310 courses in Softskills and IT technical skills. In addition of holding certifications in many diversities: Data Warehousing post graduate Diploma, ITIL Expert, PRINCE2, TOGAF, COBIT, MoR Practitioner, EBCL, Management and Leadership, IBM DB2 and Cloud Computing, in addition to tens of soft and technical courses including PMP, ISO 9001 Auditor (see full list in profile). I learned a lot and shared my experience & knowledge with others as I believe that success has room for all, leading me to break the record in winning multiple outstanding awards.Hesham has British schools educational background and holds postgraduate diploma in Data Warehousing 1998 (Faculty of Engineering, Alexandria University) and B.Sc. of Computer and Systems Engineering 1995 (Faculty of Engineering, Alexandria University) with honors degree.Hesham was the model student of Alexandria University 1995 and won first position (as a member of the Engineering faculty team) in the general information competition of Alexandria University for 3 consecutive academic years 1993 – 1995 plus holding several awards in general information public competitions. Hesham speaks native Arabic, fluent in English and moderate in French and Italian.

Hesham Farahat's Current Company Details
DIRAC SYSTEMS S.A.E

Dirac Systems S.A.E

View
Chief Operating Officer
cairo, al qahirah, egypt
Website:
diracsystems.com
Employees:
29
Hesham Farahat Work Experience Details
  • Dirac Systems S.A.E
    Chief Operating Officer
    Dirac Systems S.A.E May 2023 - Present
    Cairo, Egypt
    2nd in command reporting to the chief executive officer (CEO). Securing the functionality of business to drive extensive and sustainable growth by Leading 52+ employees across all technical departments (development, implementation, customized solutions, IT, Dev Ops, SaaS) and HR.- Set and drive organizational vision, operations strategy and hiring levels- Set comprehensive goals and evaluation metrics for performance and growth- Establish policies that promote company culture and vision- Oversee daily operations across all 6 technical departments and HR- Leading 60 development projects and ERP implementations on premise and cloud
    View
  • Ten Degrees
    Branch General Manager
    Ten Degrees Dec 2021 - Aug 2022
    Alexandria, Egypt
    Managing the off shore development center of 30+ employees including all technical squads, HR, IT and facilities. Products included PoS, education, accounting and web services.- Managing center’s daily operations across all departments and technical squads- Set and drive operations strategy & cost, talent recruitment and performance evaluation- Establish policies that promote company culture and vision
    View
  • Revamp Consulting
    Customer Success Director
    Revamp Consulting May 2018 - Nov 2021
    Cairo, Egypt
    Creating, mentoring and managing the customer success team then a delivery lead consultant freelancer (part-time) for Revamp Consulting, a US based company, in its Cairo branch.
    View
  • Ejada
    Director, Professional Services
    Ejada Feb 2017 - Apr 2018
    Leading Data Management (data governance, ETL, Quality) teams for delivering projects using Informatica products. Customers were in banking sector, e.g. CIB Egypt data warehouse.- Managing 20 data architects and consultants, mentoring, appraisals and coaching- Customer facing activities (CABs, planning, daily status meetings, support)- Project management aspects (planning, executing, monitoring and continuous improvement)
    View
  • Oracle
    Principal Customer Services Manager / Cloud Enablement Manager
    Oracle Oct 2006 - Mar 2016
    Managing top & strategic accounts (customers & partners) in EMEA (e.g. British Telecom, O2, British Airways, Prudential in UK)• Project Leader, Program Manager and Subject Matter Expert for several global services initiatives & programs (Configuration Manager adoption, Proactive Support Services, Customer Success Index, Platinum Services Adoption, Training Programs)• Cloud Services Enablement & Adoption Manager for EMEA (SaaS, PaaS, IaaS)• Drive Cloud Services adoption cycle, handling escalations, managing issues & inquiries• Author of the global best practices guides for Customer Services and Cloud Services • Leading several virtual teams globally• Mentor & advisor for all new and experienced team members• Understand customer industries, business process, key projects, pertinent goals and KPIs • Develop account plan strategy to leverage acquired services & achieve goals• Build a governance model including effective communications plan• Build significant long-term relationships with key account contacts and C level• Perform ongoing account oversight and conduct periodic Account Reviews• Spot and solicit business qualified opportunities and pass it to sales to pursuit• Conduct risk assessments, analyze projects and environment to identify risks & gaps• Develop proactive risk mitigation & improvement plans and drive their adoption• Projects monitoring & IT best practices advice (ITIL, PRINCE2, Cloud Services)• Enable customer on Oracle LoBs, products & services and Support Processes & tools• On-time contracts renewals, matching service levels & up/cross sell activities• Customer advocate, Trusted Advisor & manage expectations to achieve mutual goals• Position and build customer references via different digital marketing formats & routes• Lead services team to achieve objectives, maintain satisfaction & improve services• Escalation management & progress reports of customer issues till resolution
    View
  • Oracle
    Program Manager And Master Trainer
    Oracle Oct 2006 - Mar 2016
    • Founder, Manager and Master Trainer for the "Lunch and Learn" training program• Facilitating over 100 technical & soft skills training courses for Oracle Egypt employees with overall attendees around 2500, including all logistics and catering• Soft Skills courses examples: Management & Leadership, Performance and Talent Development, Communication Skills, Creative Thinking, Change Management, Six Thinking Hats, Time Management, Meeting Management, Team Work, Mind Mapping, Marketing Concepts, MBTI, Customer Services, Stress Management, Murphy’s Laws, Changing Perceptions, Emotional Intelligence• Technical courses in Oracle’s Support tools, Cloud Services, DB 12c, ERP portfolio, PeopleSoft, hardware and engineered systems, Grid Control, Enterprise Manager, SQL, High Availability, Integration, Content Management, Golden Gate) and lines of business (Hub, Recruitment, Facilities, Marketing, Partners and Channels, Oracle Academy, Presales, HR, License Management Services)
    View
  • Css
    Implementation Manager
    Css May 2006 - Jul 2006
    Managing Microsoft Dynamics Great Plains ERP implementation team (5 consultants) and 20 projects in various industries• Monitor projects performance and goals aligned with business objectives• Monitor all ERP project plans and activities to ensure accuracy, quality, and integrity • Implement software upgrades thru change management procedures and methodologies• Provide technical advice and problem resolution
    View
  • Cit Global
    Project Manager
    Cit Global Jul 2005 - Oct 2005
    Project Manager of software development projects phases: planning, analysis, design, development, implementation and testing. Also managing the project's risk, scope and schedule
    View
  • Raya Software
    Senior Technical Consultant
    Raya Software Dec 2004 - Jul 2005
    Implementation Team Leader and Project Manager of Raya Software products: work flow management, archiving, signature archiving and retrieval, information delivery and HR. Customers sectors: Banks, Oil & Gas, Telecom, Industry and Public.• Managing projects phases: analysis, design, development, deployment, training and support• Manage development of new features, web services, enhancements, and bugs solving• Presales Activities, demos and presentations
    View
  • Chemonics International
    Senior Systems Analyst
    Chemonics International Oct 2002 - Feb 2004
    Consulting team member in Secondary Cities Project funded by USAID to provide technical services for developing water/waste water facilities across 7 cities.• Implement HR/Payroll and Inventory systems thru analysis, deployment, data entry, training, integration with general ledger, verifying financial reports, functional and technical support • Instruct training courses for IT staff and application users in UNIX, Informix, SQL
    View
  • Ejada
    Project Manager
    Ejada Sep 2001 - Sep 2002
    Software team leader then project manager for the ERP financial modules of IMPACT (integrated management and planning system) ERP using Oracle database engines and tools. • Team leader for the financial modules and database structures• Analyze, design, document and QA of the system bilingual forms/reports and business cycles• Manage 13 developers to transfer IMPACT from Oracle platform to DB2 platform
    View
  • Chemonics International
    Applications Systems Implementation Specialist
    Chemonics International Jun 1998 - Jul 2001
    Consulting team member in Secondary Cities Project funded by USAID to provide technical services for developing water/waste water facilities across 7 cities.• Analyze, code and implement General Ledger, Billing, HR, Payroll, Accounting systems• Installation of computer sites (Network, Servers, PCs, Operating Systems, Applications)• On-job-training and support for the IT staff and application users (60 employees)• Functional and Technical support of the hardware, operating system and the applications
    View
  • Kfw
    Consultant
    Kfw Oct 1995 - May 1998
    Consulting team member to automate the Agriculture Bank of Egypt, Canal cities sector 22 branches. The project was funded by the Credit and Development Bank (KfW) in Germany. • Code and implement core banking applications: General Ledger, Current Accounts, Saving Accounts, Credit (loans) and Banking Certificates• Arranging and lecturing training courses for 100 employees in 22 sites• On-job-training and support (Hardware and Software) for IT staff and application users• Installation of computer sites (Servers, PCs, Operating Systems, Applications)
    View

Hesham Farahat Skills

Itil Business Analysis Erp Team Leadership Oracle Integration Business Intelligence Team Management Databases Pre Sales It Management Sql Crm Business Process Requirements Analysis Solution Architecture Problem Solving Teamwork Software Project Management Cloud Computing Unix Team Building Program Management Customer Service Change Management Software Documentation Account Management Analysis Coaching Linux Windows Knowledge Management Mentoring Negotiation Risk Management Accounting Banking Engineering Event Planning Hardware Leadership Development Microsoft Office Organizational Development Prince2 Saas Mbti Togaf Training Cobit Customer Relationship Management

Hesham Farahat Education Details

Frequently Asked Questions about Hesham Farahat

What company does Hesham Farahat work for?

Hesham Farahat works for Dirac Systems S.a.e

What is Hesham Farahat's role at the current company?

Hesham Farahat's current role is Chief Operating Officer.

What is Hesham Farahat's email address?

Hesham Farahat's email address is hs****@****ail.com

What schools did Hesham Farahat attend?

Hesham Farahat attended Alexandria University, Alexandria University.

What are some of Hesham Farahat's interests?

Hesham Farahat has interest in Children, Education.

What skills is Hesham Farahat known for?

Hesham Farahat has skills like Itil, Business Analysis, Erp, Team Leadership, Oracle, Integration, Business Intelligence, Team Management, Databases, Pre Sales, It Management, Sql.

Who are Hesham Farahat's colleagues?

Hesham Farahat's colleagues are Zeyad Maher, Ahmed Abdelhakam, Moataz Mamdoh, Amr Hossam, Mahmoud Mogahed, Amr Atef, Mohamed Hamed.

Not the Hesham Farahat you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.