Hesham Hamada
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Hesham Hamada Email & Phone Number

Call Center Supervisor at SuperPay by e&
Location: Giza, Al Jizah, Egypt 3 work roles 1 school
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Current company
SuperPay by e&
Role
Call Center Supervisor
Location
Giza, Al Jizah, Egypt

Who is Hesham Hamada? Overview

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Quick answer

Hesham Hamada is listed as Call Center Supervisor at SuperPay by e&, based in Giza, Al Jizah, Egypt. AeroLeads shows a matched LinkedIn profile for Hesham Hamada.

Hesham Hamada previously worked as CXM Senior coordinator at Fawry Banking And Payment Technology Services and Operation Team Leader at Etisal International Group. Hesham Hamada holds Bachelor Of Commerce - Bcom, Business/Commerce, General from Cairo University.

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SuperPay by e&

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Profile bio

About Hesham Hamada

over seven years of experience in customer service, I have honed my skills in enhancing the customer experience and improving support functions such as internal audit and service level agreements. I have a proven track record of managing and developing teams to achieve organizational goals, taking necessary corrective actions when needed. My dedication to providing excellent customer service and my ability to lead teams make me a valuable asset to any organization.

Current workplace

Hesham Hamada's current company

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SuperPay by e&
Superpay By E&
Call Center Supervisor
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3 roles

Hesham Hamada work experience

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Call Center Supervisor

Current
Superpay By E&

مصر

  • Follow up all Operation Call Center Voice
  • Ensuring correct processes, proper execution of customer experience
  • Follow all CRM View to make reports and analyze data to achieve maximum benefit, reporting all issue and find solutions
  • Modifying some policies in line with customer satisfaction
  • Work under pressure to achieve the desired goals
  • Conducting Meeting with all Stakeholders to review the internal process to accelerate solving for better customer experience
Nov 2023 - Present

Cxm Senior Coordinator

Fawry Banking And Payment Technology Services
  • Follow up all Operation Call Center Voice (Retail, Consumer and My Fawry).
  • Ensuring correct processes, proper execution of customer experience
  • Follow all CRM View to make reports and analyze data to achieve maximum benefit, reporting all issue and find solutions
  • Modifying some policies in line with customer satisfaction
  • Work under pressure to achieve the desired goals
  • Conducting Meeting with all Stakeholders to review the internal process to accelerate solving for better customer experience
Feb 2022 - Nov 2023

Operation Team Leader

Etisal International Group
  • Etisal internationalTeam Leader Feb 2019— Feb 2022
  • Leading by example, setting targets and motivating team members
  • Assisting clients in resolving issues and complaints concerning purchased products
  • Monitoring Agents calls
  • Set clear team goals and KPIS
  • Delegate Tasks and set project deadlines
Oct 2017 - Feb 2022
1 education record

Hesham Hamada education

FAQ

Frequently asked questions about Hesham Hamada

Quick answers generated from the profile data available on this page.

What company does Hesham Hamada work for?

Hesham Hamada works for SuperPay by e&.

What is Hesham Hamada's role at SuperPay by e&?

Hesham Hamada is listed as Call Center Supervisor at SuperPay by e&.

Where is Hesham Hamada based?

Hesham Hamada is based in Giza, Al Jizah, Egypt while working with SuperPay by e&.

What companies has Hesham Hamada worked for?

Hesham Hamada has worked for Superpay By E&, Fawry Banking And Payment Technology Services, and Etisal International Group.

How can I contact Hesham Hamada?

You can use AeroLeads to view verified contact signals for Hesham Hamada at SuperPay by e&, including work email, phone, and LinkedIn data when available.

What schools did Hesham Hamada attend?

Hesham Hamada holds Bachelor Of Commerce - Bcom, Business/Commerce, General from Cairo University.

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