Hesham Refaat Email & Phone Number

Cairo Governorate, Egypt

Building Relations with all governmental bodiesRetentions and contract management for Vodafone sites in giver entitiesFocal point with all governorates, minustries, and government agencies to maximize Vodafone network footprint and service revenuesAcquiring Vodafone sites permits and army approvalsManaging a 120+ Mn EGP opexDriving Digital Egypt Stream

Egypt

•Forecast , Purchase , Supply and release of all mounting structures and civil RF material to ensure the phasing of supplied material is meeting all Targets of new rollout sites and upgrades and to achieve minimum safety stock level.•Assess actual volume requirements against planning assumptions and acquired budget •Assessing and evaluating Civil materials suppliers and vendors along with Vodafone Group.•Formulating a Cost model for all Regional operations civil activities including new Rollout sites, all needed radio , radio and transmission upgrades as well as newly introduced projects .•Determine the scope of civil services providers activities and formulating their services contracts and frame agreements along with their prices in lump sum and itemized models and acceptable performance levels according to Vodafone Technical guidelines & Health & safety regulations •Introducing new Civil contractors, conducting required assessment procedures along with SCM, Rollout, Health & Safety departments to enhance civil work KPIs.•Vendors and contractors management through setting the required Performance KPI’s , SLA , awards and penalties scheme , evaluation matrix and work allocations •End 2 End services cost control with contractors including issuing PO’s , receiving and invoicing •End to End governance and supervision of the Sites Sharing process with other operators including Orange and Etisalat across Vodafone Egypt.. •Leading the negotiations with civil contractor & SCM and legal dept to sign the civil services contract with VF with average service cost of 300 Mn EGP every year•Civil and RF materials procurement with a total budget of 250 Mn EGP•Budget Dimension ( +0.5 Billion EGP)•Managing daily network deployment activities •Materials releasing and WH operations for more than 100K items per year .•Service providers contract renewals and prices negotiations.•Cost control and services invoicing

Egypt

• Forecast and manage the budget allocated to Enterprise Radio Networks in alignment with EBU, Regional operations and service management departments.• Performing a total enterprise base behaviors, services penetration/usages and customer experience analysis with customer insight team to spot potential enterprise growth.• Perform regional enterprise network performance analysis to spot network rooms of improvements.• End 2 end governance of network dedicated and non-dedicated solutions deployment to resolve the Enterprise network complaints focusing on burning cases. • Preparing Enterprise accounts network dedicated solutions B.C’s ensuring these solutions are fulfilling the required ROI • Establish/Modify all enterprise radio networks related processes with full agreement and alignment with all stakeholders. • Mapping network footprints and leading regions with enterprise existing and new potential customers to maximize sales penetration.• Perform all related reports & statistics that measure progress to TLT, EBU & EXCO & indicate where remedial actions are needed. • Promote the proactive approach to monitor the Top revenues accounts network experience through touch points and indoor walk tests. • Increase network awareness for EBU and Enterprise Customer Care.• Identifying major risks and opportunities for the EBU to grow and increase market share and boost ARPA.• Innovative solutions and proactive approaches to maintain and enhance enterprise customer experience • Support driving of incremental enterprise revenue through providing sales leads and unconventional initiatives to increase revenues. • Meet VIP external Customers to ensure their requirements are fulfilled. • Stock level management for enterprise radio networks material in Technology• Ensure Enterprise Network NPS to be always #1

Cairo, Egypt

• Planning and allocating the needed resources to meet the new GSM and UMTS sites set up targets.• Setting monthly and anually targets of established new sites for civil and telecom contractors as well as the roll out team and site establishment controllers.• Developping monthly and quartery outlook for sites deployment and different special projects and foucs streams.• Assessing vendors and contractors on monthly basis based on their achievments versus the set targets , resulting in revised allocations,and corrective actions.• Handling special projects for coverage requests such as ( TCC/TDC) enhancement ( Top Congested Cells and Top Drop Calls.), 3G boost, and down sites restoral.• Aligining between Technology Dept and GeoMarketing Team to enhance network KPi’s in certain areas that suffers from low Sales and distribution KPi’s.• Leading all GSM & UMTS vendors to achieve different network objectives.• Leading the Cairo Rollout department to achieve the VFE strategic objective through having the network of the first choice.• Preparing cost against expected revenues/profitability business cases . • Introducing new initiatives for cost saving and camouflaging solution.• Recommending tactics to support Central Region Management decision making. • Managing the installation of BTS sites to achieve area goals as per the company strategic needs and the preset area targets.• Preparing reports & statistics that measure progress & indicate where remedial actions are needed.• Monitoring some critical sites in Central region, coordinating between different teams to maximize customer loyalty.• Monitoring the stock levels of Equipment and materials in our warehouse against the required target.• Ensuring balanced workload among team & analyze the performance of the contractor.

Cairo Egypt

• The effective performance of construction and activation of Base Tranceiver Stations (BTS) and ensuring smooth implementation through direct supervising of all aspects of the roll out phase from acquisition till activation• Supervise all the designs submitted by contractors for rooftop and greenfield tower sites until end of construction phase.• Coordinating on site between RF/TX engineers, Telecom Egypt, Ericsson and other suppliers.. • Management of the technical acquisition and construction of BTS sites to achieve network superiority for the best of our customer and VF Egypt.• Acquiring new locations.• Controlling Ericsson teams in sites activation.• Leading AL.AN Dick, Hoi ASTE, Ericsson, Mobiserve, Egysacom ,and Telecomax)• Supervise and provide guidance for the implementation of the BTS from the design phases with the Radio department till it’s in service.• Performing preliminary acceptance of sites from contractors.

Cairo, Egypt

• Carrying out the geotechnical and marine design works.• Corrdinating and holding work progress meetings with other ivolved trades• Preparing and issuing technical specifications and bills of quantities.• Prparing cost estimates•Preparing and issuing tender documents.•Participating in the tenderers techincal evaluation. •Consultant representative / site engineer for the following projects:• Preparing the technical methodology for the design and execution of the works.• Preparing the work Schedules• Estimation of the project ‘s man months. • Coordination with sub-consultants to obtain their best offer to be included in the final proposal.

Bachelor Of Science (B.Sc.), Civil Engineering, Good, Excellent In Senior Year And Graduation Project

Education record