•Customizing and conducting product training for Gasoline Systems, Filters, Batteries, Spark Plugs, Rotating Machines and Braking Systems•Finding solutions and alternatives for training facilities and algin with management direction •Negotiation and reviewing training facility contract to optimize the benefits provided against the pay •Attending customer protection agency (CPA) sessions for handing customer issues •Assisting Marketing product specialist in their issues with customers, business units and governmental agencies (customs, protection, quality and specification)•Coordinating product and technical training •Creating and updating technical curriculum based on technician types (MT, RT and DT) including courses duration and prerequisites•Ensuring to create a practical exercise for technical training to ensure that the course is build based on 70/30 practical to theoretical•Ensuring creating a join training programs that are going to be conducted to customer network •Ensuring that all customers are having in deep knowledge regarding Bosch Warranty Policy and Procedures •Ensuring that all accounts of BWS is working from creating warranty claim to issuing credit note •Executing in field warranty audit upon requested from QMC or on quarterly bases at the customer facility and report findings to sales team and QCM for action•Supervising warranty parts scraping at the customer side •Assist and Ensure to increase sales turnover by introducing new business or services through product and technical training sessions•Finding new training opportunities through including new customer type or course type •Creating training pricing depending on facility and course type •Providing technical support in field for our customers regarding product issues raised by marketing team and assist in finding proposed remedy •Creating training mock-ups to explain systems or to show our products quality against competitors

•Preparing training certification for Home Appliances, TV and A/C products•Approving training schedules and following up monthly conduction progress•Monitoring new comer technician induction program schedules•Consolidate market needs training for all our service network and reflect these needs in monthly training schedules•Monitoring the progress for certification of every personal in our service network•Monitoring the repeat repair report to reflect its results in monthly training needs and schedule•Monitoring replacement product and parts cost and work on how to close its gaps with manufacturing plant•Coordinate and supervise the training facility maintenance and renovation•Coordinate and supervise training models, tools and special tools store•Monitoring the creation of new courses and provide a feedback in demo sessions•Updating data base for all training records, profiles and certificates•Using available resources as area matter expert to conduct new courses and preparing its training materials from other departments•Monitoring the progress of replaying on technical support tickets and ensuring that these replies comply with policy and service level•Ensuring that defect codes and defected parts are coded on CRM system•Ensuring the quality of repair order data throw technical review team•Preparing reports and meeting presentation with board regarding replaced product , market claims and job cards analysis•Assist to ensuring that all social media complains are closed with customer satisfaction throw technical support engineers•Approval on replacement procedures and monitor deviation and any slow procedures•Setting KPIs for training systems teams, behavior instructors, technical instructors, technical support engineers, training coordinators and products and tools inventory keeper•Creating technical support new services strategies•Direct the creation of service and technical bulletins and distribute it to the whole network

• Preparing training curriculum for all after sales titles based on bronze, silver and gold strategies• Conducting Instructor based training (IBT) courses• Assigning web based training (WBT) courses• Monitoring IBT and WBT on weekly and monthly bases in order to meet annual targets• Coordinate external training and after sales product launch trainings• Coordinate and supervise after-sales learning management system (LMS) web site• Monitoring the progress for certification of every personal in our sole importer and our authorized service outlets (ASOs) staff• Coordinate and supervise GM service competition • Coordinate and supervise the training facility maintenance and upgrade • Coordinate and supervise training models, tools and special tools store• Creating new courses as per market needs• Developing and upgrading training courses• Updating data base for all training records, profiles and certificates

• Evaluating Importer and Dealer network staff (technical/non technical)• Preparing and conducting technical training according to Skoda’s Standards (mechanical –electric – network – systems) • Preparing and conducting non technical training according to Skoda’s Standards (service advisor – service manager – warranty clerk)• Preparing and conducting sales training according to Skoda’s Standards• Evaluating Dealer network according to Skoda’s Standards • Evaluating new dealers to meet the required Skoda certification standards • Support Warranty departments and audit requirements

• Conducting non-technical training to Jaguar and Land Rover staff• Conducting technical training to Jaguar and Land Rover staff• Supervise e-learning on Jaguar and Land Rover excellence site• Preparing annual training calendar to match with Business plan • Supervise and co-ordinate Ferrari, Maserati and Bentley training courses and e-learning • Provide Technical Support for Jaguar , Land Rover and Ferrari staff• Worked as a Team Leader when it was required (1 Month)• Worked as Workshop Controller when it was required(2 Months)• Worked as Customer Service Manager when it was required(3 Months)• Worked as a Warranty Manager when it was required (2 months)• Worked as a head of the committee of annual stock count• Preparing service packages for Land Rover

• Judging warranty cases• Preparing market reports• Preparing warranty claims• Preparing field technical reports

• Delivering non technical training in Arabic • Delivering technical training in Arabic and English• Translate PFS (New Product Familirization for Sales)

• Workshop technical support• Deliver training to engineers and technicians• Preparing technical training documents• Following up special tools requirements• Coordinate training administration for training department • Prototype MCV C120 LE transmission