Omer Khan

Omer Khan Email and Phone Number

Information Technology Engineer @ ASK4 Ltd | Information Technology Infrastructure @ ASK4 Ltd
sheffield, sheffield, united kingdom
Omer Khan's Location
Birmingham, England, United Kingdom, United Kingdom
About Omer Khan

I am a seasoned IT support expert with 7+ years of Salesforce administration and troubleshooting experience in the technology sector. Recognized for demonstrating a natural aptitude for software and hardware maintenance, as well as for identifying and executing process improvements, I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded performance goals and I am adept at achieving maximum operational output with minimal resource expenditure. Seeking a position in Salesforce administration, my professional focal points include software literacy, cloud restructuring, client experience, workflow prioritization, data analysis, and user training. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, negotiation skills, as well as business acumen, systems analysis, project management and team leadership to support efficiency and maximum returns. Colleagues describe me as a progressive, driven, down-to-earth, technical and problem solving expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.[I am pursuing new opportunities and can be reached through this profile, or by phone at: +44 743 841 5677

Omer Khan's Current Company Details
ASK4 Ltd

Ask4 Ltd

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Information Technology Engineer @ ASK4 Ltd | Information Technology Infrastructure
sheffield, sheffield, united kingdom
Website:
ask4.com
Employees:
96
Omer Khan Work Experience Details
  • Ask4 Ltd
    Information Technology Engineer
    Ask4 Ltd Apr 2024 - Present
    United Kingdom
  • Vista Technology Support
    Field Engineer
    Vista Technology Support Jul 2023 - Apr 2024
    West Midlands, England, United Kingdom
    • Handled the installation, configuration, and maintenance of POS systems, servers, and networking equipment at major sites in the retail, hospitality and healthcare sectors.• Maintained and monitored computer systems and networks on-site to guarantee smooth and efficient operations.• Provided in-person technical support, troubleshooting, and resolving issues promptly to minimize downtime.• Diagnosed and repaired hardware and software issues, achieving a notable 95% first-time fix rate. • Managed service spares inventory to ensure high availability and readiness.• Kept clients informed of work progress, maintaining clear and consistent communication to build strong relationships and trust.• Completed detailed documentation and updated the contact center system at every stage to ensure real-time logging and efficient service delivery.• Stayed up-to-date with the latest IT trends and technologies through continuous learning and professional development.• Fostered positive relationships with external vendors to ensure prompt servicing and delivery when needed.This role allowed me to develop expertise in on-site IT support and system management, showcasing resilience, adaptability, and exceptional customer service in high-pressure environments.
  • Sam Carpets Ltd
    It Specialist & Sales
    Sam Carpets Ltd Feb 2019 - May 2023
    • Manage installation and configuration of computer hardware, software, systems, networks, printers, and scanners.• Observe and maintain computer systems and networks to promote smooth operation.• Offer technical support across the company, in person and over the phone as necessary.• Create and upgrade new websites for the business.• Handle account set-up and onboarding for new users.• Troubleshoot, repair, and replace equipment as needed.• Promptly field and resolve any service issues or requests.• Oversee all sales and customer support processes.• Train and mentor all employees on all hardware and software systems to ensure efficiency of operations.• Remain current with any new IT trends and technologies through routine research.• Assist in the development and updating of IT policies in accordance with company regulations and goals.• Monitor all online communications within the company, ensuring high levels of cybersecurity to mitigate any data breach risks.• Foster and maintain positive working relationships with external vendors to ensure prompt servicing and delivery when needed.
  • Matsoltech
    Salesforce Administrator
    Matsoltech Oct 2016 - Dec 2018
    • Handled day-to-day configuration, support, and maintenance of the Salesforce platform while ensuring optimal performance.• Spearheaded basic administrative functions, such as user account maintenance, creating and managing reports and dashboards, and implementing workflows.• Consulted with cross-functional teams to identify, define, and execute Salesforce solutions to improve efficiency and productivity.• Offered exceptional customer support by troubleshooting and resolving all Salesforce-related issues in a timely manner.• Supported the training and onboarding of new Salesforce users, guaranteeing smooth transitions and proper understanding of the platform.• Worked in collaboration with stakeholders and management to ensure adherence to all business requirements and goals.• Stayed abreast of all new Salesforce developments, procedures, and processes.• Fielded and resolved any user issues or inquiries in a timely and professional manner.
  • Matsoltech
    Frontend Developer
    Matsoltech Jul 2016 - Dec 2018
    • Brainstormed, designed, developed, and executed visually appealing and responsive web pages in accordance with established design standards.• Ensured that web designs were compatible with all devices and browsers.• Developed clean, precise browser-appropriate code.• Spearheaded interaction design and user experience.• Leveraged HTML5, CSS3, and JavaScript using the Bootstrap framework to handle front end development.• Created interactive interfaces requiring customization of JavaScript and jQuery code, as well as implementing jQuery plugins.• Consulted with other designers and developers to streamline all web pages and ensure efficiency of engagement.• Performed research to stay current with new developments and trends in the industry.

Omer Khan Education Details

  • Preston University Islamabad
    Preston University Islamabad
    Information Technology
  • Opf College Islamabad
    Opf College Islamabad

Frequently Asked Questions about Omer Khan

What company does Omer Khan work for?

Omer Khan works for Ask4 Ltd

What is Omer Khan's role at the current company?

Omer Khan's current role is Information Technology Engineer @ ASK4 Ltd | Information Technology Infrastructure.

What schools did Omer Khan attend?

Omer Khan attended Preston University Islamabad, Opf College Islamabad.

Who are Omer Khan's colleagues?

Omer Khan's colleagues are Richard Dyball, Alexa Halkema, Josh Wagner, Justin Lee, Elliott Hughson, Claire Gibbons, Raafi Ahmed.

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