• Managing processing centers' operations to align with goals, achieving registration service targets efficiently and effectively.• Ensuring effectively first registration requests are processed according to the agreed service levels to meet organizational goals.• Overseeing electronic property ownership transfers to ensure adherence to service level agreements efficiently and accurately.• Ensuring subdivision, merging, and amendment requests are processed according to service level agreements to meet targets.• Tracking internal registration target achievements to align operations with strategic objectives and enhance efficiency.• Preparing and reviewing processing center reports effectively to ensure targets are met and identify areas for improvement.• Verifying processing centers' readiness to deliver services according to established procedures and operational guidelines.

• Supervised branch staff by guiding hiring, training, and development to maintain efficient operations and enhance productivity.• Coordinated with digital banking teams, including HR and marketing, to boost branch performance and achieve success.• Evaluated branch performance, emphasizing customer satisfaction and sales to align with broader organizational objectives.• Aligned branch operations with strategic goals by directing staff development to consistently achieve performance indicators.

• Directed efficiently and controlled branch team to ensure proper motivation and training, helping them achieve their objectives.• Brought out the best in branch personnel by offering training, coaching, and motivation efficiently to boost performance.• Communicated bank’s strategy and policies to ensure effective implementation and alignment with organizational goals.• Motivated and developed branch team through tailored coaching and training to enhance their potential and meet objectives.

• Handled customer services, promoted bank products, and ensured quality service to maximize customer satisfaction effectively.• Sold bank products and services to ensure customers value and actively participated in the services provided effectively.

• Coordinated with supervisor to support product research and assisted in obtaining required approvals for smooth operations.• Maintained spreadsheets and made corrections to ensure accuracy and efficiency in purchasing and product research activities.