David Hess Email & Phone Number

Dallas, Tx, Us

Dallas, Texas, Us

Plano, Tx, Us

Plano, Tx, Us

Plano, Tx, Us

Plano, Tx, Us

Joined as Windows Administrator to assist in Exchange 2010 design and migration. Team member of UCS implementation for hardware refresh of older HP environment. Assist in the day to day operation of Windows environment. Involved heavily in day to day SAN operations. Currently in process of retiring old HP EVA and various other SAN technologies for newly adopted NetApp platform. Heavily involved in refining current monitoring solution to eliminate high false positives and transition the monitoring functions to Operations Team offshore.

Richardson, Tx, Us

Build and maintain Windows server environments including the design and support of Exchange 2007 environment. Member of Disaster Recovery engineering team responsible for rearchitecture of DR solution. Implemented system monitoring tools for use by IT resources in performance monitoring and capacity planning. Engineering resource responsible for the upgrade of Sharepoint 2007 to 2010. Focused on process improvements for infrastructure team based on ITIL standards.

Dallas, Texas, Us

3rd Level Infrastructure Support of Windows environment including support of Compellent SAN and Exchange.

Project Manager on client engagement responsible for development of Change/Incident Management process (with SharePoint Portal) using standard ITIL process. Instrumental in the development and leadership of a new business unit that strategically targeted small to medium sized companies for IT departmentalization. Perform complete IT system assessments which highlighted areas for improvement and provided positive feedback on the state of IT within the company. New projects were delivered to clients via full Project Life Cycle methodologies. This allowed for business cohesive growth through policy improvement and development, and established a baseline for scalability and future growth of IT infrastructure. Work extensively with multiple client organizations to streamline efforts to reduce TCO by virtualizing their server environments, as well as position them into a redundant data center enabling them to increase uptime and establish their business as a viable business solution to the public.

Fort Lauderdale, Fl, Us

Responsible for the identification of global IT initiatives to support specific business functions, prioritization of projects and overall program management of key IT activities, and creation of the IT strategic and tactical plans using ITIL Standards and Practices. Overall responsibility for System Administration Team at a Fortune 100 financial institution with more than 300 windows servers, running Vmware, Windows 2003/2008, and various applications in support of day to day operations. Leadership responsibilities include providing direction, work assignments, and coordination of all activities pertaining to system administration team. Create and communicate infrastructure spending and forecasting reports. Responsible for interviewing candidates, hiring, performance reviews for 26 team members located in 4 locations across the country. In less than 12 months, identified more than $500,000 in savings through hardware and software renegotiation with various vendors, working directly with respective business units to replace or implement alternate systems following a thorough IT systems review.

Development, maintenance and support of all IT infrastructure of this 300 user, multiple location telecommunication services corporation. Led the organization through a migration from NT4 to 2003 AD. Completely reconfigured server farm based on stringent security guidelines. Created and maintained group policies for entire organization, including troubleshooting outdated policies. Maintained SQL 2000 and Exchange 2003 servers in organization. Accountable for recommendations regarding overall strategy of technology acquisition and integration required maintaining IT infrastructure. Redesigned Active directory solution during upgrade from Windows 2000 to 2003. Monitored network traffic daily to ensure security of environment. Provided reports on traffic to upper management daily with design revisions if problems existed. Suggest and implement ways to reduce costs relating to computer and network security services throughout the entire organization.

Responsible for support of local and remote workstations and users in a completely NT environment. Configure and maintain NT servers running MS Exchange 2000 and active directory for over 600 users. Implemented strict security standards for entire organization. Configure and maintain web access for use by OWA clients. Implemented support tools for tracking and monitoring of security events to maintain a standard level of service. Designed Citrix solutions to reduce costs for external users. Document procedures for team members, enabling cross training between staff. Maintain printers and TCP/IP network in local office as well as VPN connections between 113 property offices. I Installed, configured, and maintained Watchguard Firebox 4500 and 2500 as well as smaller SOHO devices.

Charlotte, Nc, Us

Team Leader for Infrastructure Triage Unit, responsible for resolution of Network security and Application issues that were considered mission critical by building technical teams to triage issues through resolution. Handled vendor negotiations of prospective applications and hardware for use in enterprise environment. Designed new support procedures for numerous groups within bank. Worked closely with corporate infrastructure team to determine best method for IT integration of multiple technology units into existing infrastructure. Project coordinator responsible for implementation of two software packages, handling multi million dollar transactions for financial institution via Citrix servers.

Ca

Project lead responsible for development of third level support of ASP (Application Service Provider) Solution. Provided infrastructure assessment for Windows 2000 implementation, MS Exchange 5.5, Active directory, Solaris7, Nokia Firewall, Checkpoint firewall systems, and Netscreen. Met with multiple department managers for key business indicators in order to assemble onsite design, implementation and support strategies for customers worldwide. Served as a bridge between management and field technicians for development of group policy, process, and procedures for tier one and tier two support organizations within Nortel. Provided leadership to support staff for project scheduling, new technology training, and prospective candidate screening.

Ca

Provide second/third level support for end users and local administrators during corporate conversion from various email packages to MS Exchange. Provide installation and server maintenance for project. Quickly promoted to team lead of project.

Ca

Acted as team leader on the deployment of the fifth largest Windows NT/Exchange infrastructure in the world (at the time). Project Manager for Capacity Planning & Performance Monitoring solution, as well as Enterprise rollout of third party Security package. Assisted in development of enterprise security standards and practices. Responsibilities also included setting up and administration of NT4 domains, users and groups and all aspects of permissions.Exchange Administrator- Provide second/third level support for end users and local administrators during corporate conversion from various email packages to MS Exchange. Provide installation and server maintenance for project. Quickly promoted to team lead of project.

Originally hired as Network consultant for integration of product into network solution, quickly transitioned into Sales engineer. Provided pre-sales technical expertise to Regional Account Team while maintaining the sales driven mindset with each client engagement. Responsibilities included understanding environmental concerns early in the sales process, evangelizing product technology during demonstrations, created project scope for architectural design during integration and acceptance for prospective clients.

Main duties included network assessment, system architecture, and implementation/deployment of Windows NT/Microsoft Exchange to numerous healthcare organizations across the country. Worked with onsite personnel to develop policy and procedures for organization (including backups and disaster recovery). Project manager for MS Exchange migration at three different sites for over 3000-user move. Project completed with zero downtime for users.

Consultant - Performed second level desktop support for end users. Tasks included software and hardware installations, as well as providing network connectivity. Major support functions included Windows 3.x, Windows NT, Windows 95, MS Mail.

Provided telephone/e-mail technical support for a wide variety of software products. Dealt with client side issues of Exchange including DNS, WINS, and TCP/IP configuration. Maintained Exchange Server on site for 100+ users. Member of project team that designed new method for tracking and supporting email based inquiries.

Washington, Dc, Us

Job duties were as a Machinist Mate. Dealt with hydraulic, pneumatic, and diesel systems while underway.

School, Engineering And Applied Science

Education record

Education record