Interacted directly with customers, suppliers, hotel owners, and operators to understand their needs in detail and how those needs fit into the big picture solution set of technology roadmap.Led dialogue and debates for discovery and delivery of Professional Planner Program.Assisted in crafting wireframes and user stories in collaboration with multiple teams.Conducted detailed competitive and comparative analysis and ensured the team was aware of the latest developments in the industry to inform strategic and tactical decision-making.Developed data-directed recommendations with executive summaries and backup details by requesting and analyzing data from different sources. Presented findings and gathered feedback from product management and multi-functional teams.

Scrum master for 6 application development teams, facilitating daily standup meetings to gather work statuses, discuss roadblocks and provide feedback to ensure deliverables are met timely. Subject matter expert (SME) for proposed new projects, responsible for determining requirements, scope, technical impacts, and the overall prioritization as it relates to the product backlog.Led 25+ member, global team in post-merger integration project from requirements through QA testing and End User training, resulting in implementation of new platform servicing 3000+ end users, processing $6B annuallyBalanced client, team and project needs to help provide clear objectives enabling teams to effectively prioritize work and manage expectations cross-functionallyMonitored system performance to immediately address any outages or downtimeDeveloped senior management reporting on KPI’s, key drivers and metrics related to the deployment of technology solutions

SAFe certified product owner responsible for development of dynamic video platform utilized by online advertising clients. SME responsible for overall product vision, product road map and release plan. Created and maintained the product backlog by authoring user stories, identifying tasks and creating test cases. Participated in grooming sessions with development team to plan and commit goals for each iteration and sprint and maintained the scrum team’s dashboard, burn down chart, sprint backlog and estimation points.

Developed internal CRM application built to track contacts, content and metrics for 750 monthly magazines. Responsible for whole project life cycle including determination of scope, user stories, product backlog and scheduling of sprint releases and facilitating the removal of impediments faced by the development team.