Nicholas Hess Email & Phone Number

Naval veteran seeking to transition into a career in IT. Recently completed courses with ACI Learning for Information Technology and Cyber Security courses through the Computer User Support Specialist (CUSS) program. Planning to secure ITIL, A+, Network+ and Security+ certifications. Seeking entry level opportunities in areas including IT Specialist, Help Desk, Desktop Support, Service Desk or Technical Support where I can kick start my professional career and add value to the organization.ITIL 4 Foundations: IT Infrastructure Library, Computer Literacy, PC Operating Systems Navigation, Internet Usage, IP AddressingCompTIA A+: Components of Desktop PC’s, Installations & Configuration of Operating Systems, Maintain & Troubleshoot Installations of Microsoft Windows & Windows Operating Systems, Network Connections, Network Technologies, Support Laptops, Portable Computing Devices, Printers & Scanners, Support PC Security, Replace Computer Hardware, Systems ComponentsCompTIA Network+: TCP/IP, LAN, WAN, VLAN, Wi-Fi, VPN, VOIP, Install, Operate, Manage, Support & Troubleshoot Corporate NetworkCompTIA Security+: Identify Security Threats, Harden Internal Systems & Services, Secure Network Communications, Manage PKI’s, Enforce Organizational Security Policies & Monitor Security InfrastructureInterpersonal: Communication, Customer Service, Emotional Intelligence, Positive Attitude, Conflict Management, Teamwork, Time Management, Problem Solving, Active Listening

Listed skills include Fast Learner, Flexibility, Readiness, Assertive, and 1 others.