Stephen He Email & Phone Number

Austin, Texas, Us

Austin, Texas, Us

Austin, Texas, Us

Austin, Texas, Us

• Worked cross-functionally with partners across Indeed to help solve their operational challenges• Created and managed project plans to effectively communicate progress towards operational goals• Developed best practices within Indeed for how to operationalize manual work with a focus on scale and efficiency• Performed data analysis daily on existing partner operations work to measure and report on quality and productivity of workflows• Managed operational workflows directly with internal key stakeholders providing support for any questions or problems as they arise in real-time• Developed and recommended process and performance improvements with product managers and other key stakeholders to improve workflows• Responsible for the development and rollout of new workflows working side by side with our partner operations team to test new pilots• Communicated daily metrics and progress towards operational goals to internal business stakeholders as well as vendor management

Austin, Texas, Us

> In my role, I managed multiple projects to improve overall process and system efficiency. I'm responsible for MLB teams on-boarding and seasons setup as well as troubleshooting data issues to ensure customer satisfaction. • Maintained data integrity acquired from Ticketing system partners and clients as well as investigate and resolve data discrepancies using Excel and MySQL on a daily basis• Identified and created new system process for automation and efficiency across platform• Implemented data models and rules to eliminate data discrepancy issues• Worked closely with Engineering, Product, Data Science and Account Management teams regarding bug fixes, enhancement requests, and ongoing consulting projects

Austin, Tx, Us

• Assisted sales in bringing new clients on board and setting them up in our systems• Monitored the performance and health of client campaigns and optimized them to ensure continuous improvement• Responsible for approximately $1M in quarterly revenue across seven agency clients• Worked with the sales and engineering team to implement positive changes that directly impacted our company’s revenue and success• Communicated - by phone, email, or meeting - all updates, issues, and achievements to our clients and internal teams in a timely manner

Austin, Texas, Us

> Consultant specializing in the configuration and implementation of Anaplan software solution to meet the client’s business and technical requirements• Led on-site requirements gathering weeks to understand client current processes and business needs• Owned overall project planning, delivery and progress tracking along with the client peer following Anaplan’s Agile Methodology• Developed POC demo models used internally during the sales cycle• Worked with client BI teams to develop repeatable data import processes• Model builder on a large retail company implementation which involved 140,000 employees, 3,600 stores and 40 different compensation plans

Austin, Texas, Us

> Consultant specializing in the configuration and implementation of Sales Performance Management software solutions to meet the client’s business and technical requirements• Worked with senior team members to capture and validate notes from client discovery and review sessions• Designed and executed robust end-to-end testing of the solution covering application, integration, reporting and workflow• Created systems integration and user acceptance test cases for web forms and reports• Displayed ability to work independently based on direction and oversight from senior project team members• Demonstrated ability to write basic logical queries to facilitate calculations & reporting and to create complex formulas• Implemented a compensation system and participated through all phases of design, development, testing, and deployment

Austin, Texas, Us

> Solutions Consultant specializing in Customer Experience Applications (Sales Cloud, Eloqua and Social Relationship Management)• Developed and delivered high-quality, customized sales presentations and demonstrations on Oracle’s Customer Experience applications• Aligned organizations’ business processes with the right technology to help meet and exceed their business expectations through daily interaction• Collaborate with the rest of the sales team on account strategy, demand generation activities, execution plans and results• Organized and advanced in-depth territory and account knowledge including contact information, current product ownership (IBR’s), current and future technology plans and targeted areas of opportunity• Created and executed weekly training campaigns surrounding Social Relationship Management and Customer Relationship Management for the entire sales team within the office• Built out an extensive document on all of Oracle’s social competitors which compared features, pricing and integration points• Specialist on all Oracle Customer Experience products