Recruitment & Talent Management- Develop and implement recruitment strategies for diverse campaigns across various industries.- Collaborate with recruitment agencies to ensure a steady pipeline of qualified candidates.- Conduct in-depth interviews and assessments to evaluate candidates' suitability for roles.- Oversee onboarding processes to integrate new hires effectively into the company culture.- Create and refine job descriptions, employment contracts, and recruitment policies.- Manage relationships with clients to understand staffing needs and tailor hiring strategies.Employee Relations & Development- Address employee grievances and provide mediation to maintain a harmonious workplace.- Issue performance warnings and provide coaching to help employees meet expectations.- Organize and conduct training sessions for skill enhancement and role preparedness.- Develop and communicate company policies to ensure compliance and clarity.Operational & Administrative Support- Oversee payroll management, ensuring timely and accurate processing of salaries.- Manage and resolve basic tech issues, collaborating with IT when necessary.- Coordinate between clients and agents, ensuring clear communication and expectations.- Maintain accurate employee records, including attendance, performance, and feedback.Compliance & Performance Management- Monitor compliance with labor laws and internal policies, implementing updates as necessary.- Conduct performance evaluations and provide constructive feedback to employees.- Collaborate with management to create incentive programs to boost productivity.Strategic Leadership- Analyze workforce data to identify trends and improve recruitment and retention strategies.- Advise leadership on HR best practices and contribute to company growth initiatives.- Foster a positive company culture that promotes teamwork and professional development.

- Collaborate with hiring managers to understand job requirements and create accurate job descriptions.- Source and identify top-tier talent through various channels, including job boards, social media, and networking events.- Build and maintain a talent pipeline for current and future hiring needs.- Review resumes and applications to shortlist candidates.- Manage end-to-end recruitment processes, including sourcing, screening, and interviewing candidates for various positions.- Develop and use effective interview techniques to evaluate candidate skills and cultural fit.- Provide a positive candidate experience throughout the recruitment process.- Address employee concerns and inquiries, providing timely and effective resolutions.

Freedom Mobile, Call Center Guys, Remote• Proactively contacting potential customers to promote Freedom Mobile products andservices.• Demonstrating a comprehensive understanding of Freedom Mobile's product offerings and staying updated on new features and promotions.• Utilizing persuasive techniques to close sales and achieve revenue goals.• Updating and maintaining customer information in the Customer Relationship Management (CRM) system.• Documenting customer interactions, feedback, and preferences for future reference.• Participating in team meetings and sharing insights to improve overall sales performance.• Achieving recognition or awards for consistently exceeding sales targets and demonstrating outstanding performance.• Contributing to substantial revenue growth through successful phone and internet plan sales.• Showcasing instances where you successfully upsold customers to higher-tier plans.• Ranked among the top 3 performers in the company in my SPH (Sales Per Hour) with a minimum of 0.25 SPH and up to 0.35 SPH. • First agent to be assigned to handle the inbound calls in the campaign and handled a variety of campaigns, also coached agents.