Hetal Vasa Email & Phone Number

Winnipeg, Manitoba, Canada

Winnipeg, Manitoba, Canada

Winnipeg, Manitoba, Canada

Winnipeg, Manitoba, Canada

Vadodara, Gujarat, India

- Set up entire front end and back end operations for new rural branch.- Liaison with infrastructure team, recruit, and ensure smooth day-to-day operations.- Generate new business for the branch.- Manage cash and serve as sole authorizer for the branch.- Ensure regulatory and KYC compliance for the branch and its assets.

Vadodara, Gujarat, India

- Ensure smooth running of front-end and back-end operations for the branch.- Backup branch manager and branch authorizer.- Oversee front-end operations for cash, checks, and other remittances.- Manage back-end operations for clearing and ECS transactions.- Scrutinize account opening forms for KYC compliance and authorize certain types of accounts.- Coordinate with NOC for account openings.- Manage lockers, ATM, security items, and all operation-related documents.- Authorized signatory for all DLB, Baroda Branches' accounts with other banks.- Responsible for monthly, quarterly, and yearly branch reports.- Daily treasury reporting and balance sheet reconciliation.- Conduct customer service meetings and part of branch vigilance team.- Acquire new accounts.- Provide training and team handling.

Ahmedabad, Gujarat, India

- Manage end-to-end MICR-based clearing at RBI centers including electronic file receipts, uploads, and technical verifications.- Handle high-value clearing and corresponding returns zones within RBI deadlines using the MMBCS utility.- Generate Referral Reports and make decisions regarding the fate of cheques.- Cover ECS zone clearing, including various aspects of customer debits/credits.- Upload payee names to ensure correct narrations in customer statements.- Manage Cash Management Services (CMS) for special clientele with various customer-friendly products and arrangements.- Conduct RTGS transactions in a highly automated environment using the RBI remittance platform and reporting.- Manage treasury balances for RBI nostro and ensure timely and accurate reporting to H.O.- Perform teller operations activities, including cash deposits/withdrawals, remittances through DDs, MC, home banking transactions, transfers, FD breaks & clearing.- Manage retail branch operations, ATM, TCD, RTGS, NEFT, account closures, stop payments & new Cheque Book requests.- Handle ATM cash/cheque deposits, remittances, NR transactions & FX remittances in compliance with FEMA rules.- Manage petty cash, including making payments, taking approvals & reconciling the same.- Resolve audit-related matters/queries and monitor and report high-value transactions & accounts.- Provide customer service and resolve customer queries within specified TAT.

Vadodara, Gujarat, India

- Deliver top-class teller services to customers including cash withdrawal, DD's, PO's, FD breaks, transfers, stop payments, and closures.- Ensure timely service and manage footfall at the branch to assist in service delivery.- Identify and recommend workflow and process changes for improved customer service and efficiency.- Perform general reconciliation and compliance activities such as ATM cash loading, dual control of cash function, and control of security stationary.- Conduct KCS and KCD, prepare cash logs, MIS, and high-value transaction reporting.- Handle various sales activities including cross-selling, selling of liability products, and educating customers on direct banking channels for migration to net banking, ATM, & phone banking.

Pune, Maharashtra, India

- Manage and lead a team of process associates and developers, ensuring high performance.- Identify and train potential team members for future leadership roles.- Conduct internal process audits, client audits, and business reviews regularly.- Train new team members on processes.- Monitor team performance through performance metrics.- Provide process assistance to agents handling passenger calls for reservations.- Resolve customer queries and problems, rectifying agent errors.- Authorize waivers and exceptions for emergency situations.- Drive the team to execute strategies and improve product knowledge.- Motivate the team to excel in the face of competition.- Ensure effective customer support and troubleshooting.

Bachelor Of Commerce - Bcom, Business/Commerce, General

Honors Diploma, Web-Centric Computing, Good