I have received the British Empire Medal (BEM) and title from His Majesty the King, for exemplary community service through my charity organisation (Om Voluntary Service) in 2023. I have also been honoured with an invitation to attend His Majesty the King's birthday garden party at Buckingham Palace in May 2024. This is in recognition of my dedicated volunteering efforts for homeless people in Newcastle upon Tyne.I have won the Volunteer of The Year 2024 award at HMRC.Driven by a passion for continuous growth, I actively seek new opportunities to apply my solid foundation in technical and analytical aspects. With a bachelor’s degree in physics and a master’s degree in Artificial Intelligence, I brings a unique blend of academic knowledge and practical experience. Having served as a Compliance and Investigations Officer at HMRC, I have honed my abilities in attention to detail, critical analysis, and problem-solving. Eager to contribute my skills and passion to challenging endeavours, I am committed to delivering impactful results.
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Radio PresenterSpice FmNewcastle Upon Tyne, Gb
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Data Analytics InternOeson Private Limited Sep 2024 - PresentNewcastle Upon Tyne, England, United KingdomI have started Data Analytics Training and Internship since 30 September 2024. Skills I have learned so far is: Advance ExcelStatisticsSkills I am going to Learn :Introduction to ProgramPython for Business & Data AnalyticsEDA and Data VisualizationSQL DatabaseMachine LearningML TechniquesProblem Solving SkillsIndustry-based Projects
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Compliance And Investigation OfficerHm Revenue & Customs Jul 2020 - PresentNewcastle-Upon-Tyne, England, United KingdomI am proud to have been awarded a high-performance award in 2022, reflecting my dedication and contributions to the organisation.Responsibilities:• Conduct meticulous investigations into potential compliance breaches, including tax evasion or fraud.• Gather and analyse evidence, meticulously examining financial records, documents, and conducting interviews to identify potential violations.• Collaborate seamlessly with internal teams and external agencies, fostering strong relationships to gather information and support investigations.• Present investigative findings and recommendations to senior management or legal authorities, ensuring transparent communication and actionable insights.• Ensure adherence to relevant laws, regulations, and policies by conducting comprehensive audits. -
Retention AgentAa Insurance Jul 2019 - Jul 2020Newcastle Upon Tyne, England, United KingdomIn recognition of my outstanding performance and dedication to customer service, I was honoured with a certificate of recognition for the best employee performance of the year in 2019.Responsibilities:• Cultivated and nurtured strong relationships with existing customers, deeply understanding their needs and concerns.• Proactively engaged with customers, addressing inquiries, providing information, and skilfully resolving issues to enhance satisfaction.• Leveraged persuasive techniques and negotiation skills to retain customers, effectively preventing policy cancellations.• Developed and executed personalised retention plans for at-risk customers, focusing on delivering value-added solutions and benefits. -
Complaint Case ManagerSantander Feb 2007 - Jul 2019Newcastle Upon Tyne, England, United KingdomIn recognition of my consistent dedication and exceptional performance, I was honoured to receive a Value Award from my Operation Manager in 2012, which further motivated me to uphold high standards of service delivery and customer care throughout my tenure.Responsibilities:• Demonstrated exceptional performance, swiftly passing the probation period within three months.• Earned promotions to increasingly challenging roles, including the High-Risk Department and the Risk Detention Unit.• Transitioned seamlessly through various roles, from Complaint Investigator to 2IC (Deputy Manager) in the Complaints Department.• Excelled as a Complaint Case Manager from 2015 to 2019, consistently delivering exceptional results and exceeding expectations. -
Customer AssistantWynsors Mar 2006 - Feb 2007Newcastle Upon Tyne, England, United Kingdom• Delivering exceptional service by assisting customers with their footwear needs and ensuring a positive shopping experience.• Providing product recommendations and advice to customers based on their preferences and requirements.• Resolving customer complaints and concerns in a professional and courteous manner.• Continuously updating product knowledge to stay informed about new arrivals and promotions.• Assisting with other tasks as needed to support the overall functioning of the store. -
Data Entry AssistantRural Payments Agency Jan 2006 - Mar 2006Newcastle Upon Tyne, England, United Kingdom• ensuring accurate and timely data entry to contribute to the efficient processing of vital information.• Verifying the accuracy and completeness of data entered into the system.• Organising and maintaining data in electronic databases or spreadsheets.• Following established procedures and guidelines for data entry and record-keeping.• Identifying and reporting any discrepancies or errors in the data to supervisors for resolution.• Maintaining confidentiality and security of sensitive information. -
Senior Customer Service ExecutiveFirst Flight Couriers (Middle East) L.L.C Dec 1995 - Dec 2005Gujarat, IndiaDemonstrated remarkable progress from Trainee Customer Services Advisor to Senior Customer Service Executive.• Oversaw operations in six cities, ensuring smooth and efficient customer service delivery.• Provided leadership and guidance to customer service teams across multiple locations.• Resolved escalated customer inquiries and complaints promptly and effectively.• Implemented strategies to improve customer satisfaction and retention.• Conducted training sessions for new customer service advisors to enhance their skills and knowledge.• Collaborated with other departments to address customer issues and improve service quality.• Stayed updated on industry trends and best practices to continuously improve service delivery.
Hetal Patel Education Details
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First Class -
Maharaja Sayajirao University Of Baroda, Vadodara2Nd Class Honours
Frequently Asked Questions about Hetal Patel
What company does Hetal Patel work for?
Hetal Patel works for Spice Fm
What is Hetal Patel's role at the current company?
Hetal Patel's current role is Radio Presenter.
What schools did Hetal Patel attend?
Hetal Patel attended Northumbria University, Maharaja Sayajirao University Of Baroda, Vadodara.
Who are Hetal Patel's colleagues?
Hetal Patel's colleagues are Risaria Langley, Kimurgor Yegon, Uppada Praveen.
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