A proactive and detail-oriented ICT professional; expert in providing ICT related support for hardware and software in high demand work environment. I am regularly noted for my ability to provide a high standard of work, technical advice and generate effective solutions.My role focused on providing a single point of contact for end users to receive support and maintenance within the organisation's desktop computing environment. Key to the role was practicing excellent troubleshooting and fault finding skills. Some of my duties included coordinating and managing the communication between the cross functional teams, equipment suppliers and contractors on any implementation related matters, supporting cross functional teams with work related support and operations in installing desktop equipment, cable management and reporting, ensuring optimal workstation performance, troubleshooting problem areas in a timely and accurate fashion, and providing end-user assistance where required.