Het Patel Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

• Resolved complex customer technical issues through chat, consistently maintaining a high customer satisfaction rate (90%+ if possible) and driving customer loyalty.• Collaborated effectively with cross-functional teams to expedite issue resolution, ensuring seamless customer experiences and swift problem-solving.• Analyzed customer data to identify trends and propose process improvements, resulting in increased efficiency and reduced customer complaints.• Demonstrated exceptional adaptability by quickly mastering new tools and technologies, applying knowledge to provide best-in-class customer support.• Proactively sought solutions to complex customer queries, demonstrating a problem-solving mindset and commitment to continuous learning.Achievements:• Customer Satisfaction Champion: Achieved an exceptional customer satisfaction (CSAT) rating of 75% average, ranking within the top 15% of support representatives.• Process Improvement Leader: Implemented a process change that resulted in a 30% reduction in average customer complaint resolution time.• Adaptability & Continuous Improvement: Demonstrated a talent for continuous learning, proactively adapting to changing processes and technologies to streamline customer support operations.

Montreal, Quebec, Canada

During my internship at Bringasoft as a web developer, I had the opportunity to work on a diverse range of projects that allowed me to expand my skill set in the MERN (MongoDB, Express.js, React, Node.js) stack. These hands-on experiences not only deepened my understanding of web development but also honed my ability to tackle complex challenges and deliver effective solutions. I am grateful for the valuable learning and growth opportunities provided by Bringasoft, and I look forward to applying these enhanced skills to future endeavors in the field of web development.

Ahmedabad, Gujarat, India

• Architected and developed scalable web applications using Next.js, React.js, Node.js, TypeScript, Express.js, MongoDB, and GraphQL, prioritizing performance, user experience, and client satisfaction.• Optimized web application performance, achieving significant reductions in load times and improving SEO rankings through techniques like code splitting and lazy loading.• Built a robust investment management platform using Laravel and MySQL, enabling users to track their portfolios and analyze financial data effectively.• Seamlessly integrated diverse APIs (including GraphCMS) and developed custom components within React applications, leveraging Next.js and Tailwind CSS to deliver dynamic content and engaging user experiences for clients and company project .• Implemented Redux, React Query to manage complex application state within React components, ensuring data consistency and a seamless user experience.• Configured and customized Shopify and WooCommerce stores, integrating payment gateways (Stripe, PayPal), and tailoring e-commerce solutions to meet the specific needs of a variety of clients.• Designed and implemented robust MongoDB databases, developing GraphQL APIs and Node.js/Express.js endpoints to provide flexible data access, developed custom business logic and data processing layers and support dynamic features for efficient React.js frontends.• Handled server-related minor operations and managed application deployment processes on hosting platforms (AWS, GoDaddy, Hostinger), prioritizing streamlined workflows and resource optimization.• Proactively identified and resolved technical bottlenecks, ensuring project completion within budget and exceeding client expectations.• Collaborated effectively with design and cross-functional teams, guaranteeing seamless front-end and back-end integration and timely project delivery.

Postgraduate Degree, Programming And Internet Technologies

Activities and Societies: software development, web development, database designDuring my time in college, I acquired proficiency.

Diploma Of Education, Information Technology, 9

Activities and Societies: While completing my high school diploma, I gained valuable experience by freelancing with my college professor.