Het Patel Email & Phone Number

Washington, District Of Columbia, United States

Washington, District Of Columbia, United States

•Responsible for migration from SCCM to Tanium•Responsible for packaging new and current software in Tanium•Responsible for testing and deploying software/ software bundles company wide.•Responsible for Patch management•Responsible for creating new OS bundles for the image.•Responsible for maintaining PXE endpoint that enables provisioning of endpoints.•Responsible for contacting Tanium support for any Tanium related issues.

Washington, District Of Columbia, United States

• Provide desk-side, phone, and email support to 2000+ users within the US, Europe and Singapore, including VIP users;• On-boarding and Off-boarding of all user and Admin accounts within Active Directory and email accounts within Office 365 using Exchange admin center and Microsoft active directory;• Utilize Windows Server 2012 and PowerShell to manage group policy, folder permissions, and Printer driver management;• Provide support to staff in the areas of Hardware repair (Dell products), Remote Access (Cisco AnyConnect and VMWare), Networking, Network Printers (configuring and repair), Conference room equipment, Windows 10 OS, and Microsoft Office 2016/2019;• Remotely support NEC-model Monitor displays using NaviSet Administrator;• Used Raspberry Pi Compute module 3/4 to image the NEC TVs;• Utilize System Center Configuration Manager to image and deploy software to PC's and Laptops;• Record and document incidents using internal built ticketing system (CHIPS);• Configuration of VOIP phones through Cisco Unified Communications Manager (CUCM);• Investigation of malicious emails through Darktrace;• Image Apple iPhones through Workspace One;• Configuration of DUO authentication profiles;• Worked with variety of IM services like Cisco Jabber, Webex and Zoom.Summary of specialized software used:• Darktrace for email filtering• Tanium for endpoint management• SCCM for endpoint management• CUCM for VOIP• DUO for 2FA• Naviset to manage Raspberry pi• Kleopatra for PGP encryption• Workspace One for MDMSpecial Projects:• Updated the IT FAQ page with guides• Lead for Imaging and keeping track of 900+ new user laptops during the company merger. Also, packing and shipping them via UPS. (Worked insanely long hours and Weekends)• Site visits in all Canada offices.

Washington, District Of Columbia, United States

Tier 2 Desktop Support Technician• Working for the Department of Veterans Affairs, as a contractor. • Imaging Laptops and Desktops for users, existing and new.• Dealing with customers to resolve any technical issues.• Working with ServiceNow as a ticketing system.• Extensive application support experience with Office365 suite, Adobe Creative Suite, Google Workspace, web conferencing tools (Teams, Zoom, Slack) and Active Directory user management.• Worked on multiple models from HP and DELL.• Installing hardware and software systems• Maintaining or repairing equipment. • Troubleshooting a variety of computer issues• Offering technical support on-site

Hanover, Maryland, United States

• Responsible for printer calibrations and assisting with the daily upkeep of color and black and white canon printers.• Once per week process guide; which is assisting management in running the floor.• Responsible for making sure that the machinery is operating efficiently and that the employees are equipped to do their jobs effectively.• Go through the proper channels to put out "small fires" so that managers can focus on the overall goals for the night.• Record hourly production numbers and things of that nature.• Maintain a driven work environment.• Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise.

Vadodara, Gujarat, India

• Installing hardware and software systems• Maintaining or repairing equipment. • Troubleshooting a variety of computer issues.• Offering technical support on-site or via phone or email.• Installing & Configuring new devices such as desktops, laptops, printers and scanners at customer sites and provide operation and engineering training.• Operate as service point-of-contact for workgroup environment, helping to diagnose, troubleshoot, and resolve any PC, laptop and network printer related issue.• Install operating system from Windows 7 to windows 10 on desktop and laptop.

Cybersecurity Technology

Associate'S Degree, Cybersecurity, A (3.8 Gpa)

Activities and Societies: Phi Theta Kappa

High School, A