Het Patel Email & Phone Number

Washington, District Of Columbia, United States

Washington, District Of Columbia, United States

• Responsible for migration from SCCM to Tanium
• Responsible for packaging new and current software in Tanium
• Responsible for testing and deploying software/ software bundles company wide.
• Responsible for Patch management
• Responsible for creating new OS bundles for the image.
• Responsible for maintaining PXE endpoint that enables provisioning of endpoints.

Washington, District Of Columbia, United States

• Provide desk-side, phone, and email support to 2000+ users within the US, Europe and Singapore, including VIP users;
• On-boarding and Off-boarding of all user and Admin accounts within Active Directory and email accounts within Office 365 using Exchange admin center and Microsoft active directory;
• Utilize Windows Server 2012 and PowerShell to manage group policy, folder permissions, and Printer driver management;
• Provide support to staff in the areas of Hardware repair (Dell products), Remote Access (Cisco AnyConnect and VMWare), Networking, Network Printers (configuring and repair), Conference room equipment, Windows 10 OS.
• Remotely support NEC-model Monitor displays using NaviSet Administrator;
• Used Raspberry Pi Compute module 3/4 to image the NEC TVs;

Washington, District Of Columbia, United States

• Tier 2 Desktop Support Technician
• Working for the Department of Veterans Affairs, as a contractor.
• Imaging Laptops and Desktops for users, existing and new.
• Dealing with customers to resolve any technical issues.
• Working with ServiceNow as a ticketing system.
• Extensive application support experience with Office365 suite, Adobe Creative Suite, Google Workspace, web conferencing tools (Teams, Zoom, Slack) and Active Directory user management.

Hanover, Maryland, United States

• Responsible for printer calibrations and assisting with the daily upkeep of color and black and white canon printers.
• Once per week process guide; which is assisting management in running the floor.
• Responsible for making sure that the machinery is operating efficiently and that the employees are equipped to do their jobs effectively.
• Go through the proper channels to put out "small fires" so that managers can focus on the overall goals for the night.
• Record hourly production numbers and things of that nature.
• Maintain a driven work environment.

Vadodara, Gujarat, India

• Installing hardware and software systems
• Maintaining or repairing equipment.
• Troubleshooting a variety of computer issues.
• Offering technical support on-site or via phone or email.
• Installing & Configuring new devices such as desktops, laptops, printers and scanners at customer sites and provide operation and engineering training.
• Operate as service point-of-contact for workgroup environment, helping to diagnose, troubleshoot, and resolve any PC, laptop and network printer related issue.

Cybersecurity Technology

Associate'S Degree, Cybersecurity, A (3.8 Gpa)

Activities and Societies: Phi Theta Kappa

High School, A