Hetram Verma Email & Phone Number

Boston, Massachusetts, United States

Greater Boston Area

Responsible for maintaining the integrity of Sales data that loads to internal systems from various external data providers. Responsibilities include reconciliations, creation, management and distribution of customized client reports, monitoring of rejected trades and data checks, system updates and data loading. Working closely with Global IT groups to identify opportunities for automation and resolution of any variances. Evaluates and prioritize projects and provides input on creating specs and participates in user acceptance testing. Serves as SME and participates in corporate wide projects such as replacing Sales Reporting system and CRM. Confirms data integrity via various data checks, TIMs checks and reconciliations. These reconciliations include: daily transaction recons at the TA to vendor detail level, Monthly position and Rollforward Recons and system recons from Sales System to Eagle, to DataMart and CRM. Reconciles, researches, escalates and/or resolves variances. Serves as Business Data Steward for Flows Domain. Provides deep functional knowledge and usage context for data domain. Identifies and defines business terms and data checks, documents and tracks data quality rules, manages data validation exceptions and approves master data changes. Key participant in Project Management Office and Software Development Lifecycle. Reviews data issues with existing applications and evaluates impacts due to data changes. Supports Data Domain Trustee in prioritization and budgeting of data improvement projects. Runs queries and creates customized reports via SQL and BI tools. Works closely with business units to make necessary updates to source systems to address issues thus improving quality of data.

Norwood, Ma

E2E DB benefit specialization.

Successfully managed & worked on two US based pilot projects (Boston Scientific &Bristol-Myers Squibb).Equal competence in Operation Management, Quality Assurance, Service Excellence & Compliance, Training & Skill management & Team management.Instinctive abilities in management of day to day activities like schedule adherence, staffing & scheduling attendance issues and/or vacation requests.Supervised team of 25+ to support agent's high volume call center supporting the technical computer needs on desktops and laptops including remote support. Streamlining processes & achieving the most stringent SLA's. Developing action plans & strategies to meet SLA's.Conducted daily crew briefings and weekly one on one meeting with all agents, reviewing individual performance and providing coaching.Update clients on daily operational issues via conference calls and email communications. Prepared metric reports and reviewed them for trends.Part of a team responsible for the preparation, sorting and updating ISO standard documentation.Performed a key role in annual audits.Solve user queries and handle escalations procedures.Applications and areas of support for Bristol, Myers & Squibb Ltd & Boston Scientific like:Directory Tools, Remedy, Active Directory Management, eSetup.Providing Desktop Support to the users for software related issues.Workon & handling Business critical(SEVERITY1) issues (Disaster Management) which can cause production loss and can hamper the organization.Domain Novell Client for Windows Bristol Myers & Squibb supported Web Applications such as OneBMS Supported applications such as MS Office, IBM Sametime, Remedy, Webconferencing, Java supported applications and plug-ins. Windows XP, Office 2003 & 2007, Cisco VPN client and troubleshooting VPN errors.RSA Authentication manager User administration thru AD to remote user systems. HP, IBM, Lenovo laptop troubleshoot.Windows mobile fix, blackberry phones.

Performed key role in process transition.Worked with Defined Benefits major client, managed overall operations including client service level metrics, employee development and recognition programs, retention.Supervised team of 20+ support agents processing query based transactions in a high paced environment.Monitored the calculation of Pension Benefits for the employees of clientsResponsible for the quality analysis for all calculations. Streamlining processes & achieving the most stringent SLA's. Making action plans & strategies to Meet SLA's.Trained new hires on the calculation of Pension benefits for all clients. Prepared log details and payroll reports to meet daily and monthly target for the team.Handled client queries, providing daily metrics review and other status meetings.Conduct interviews and participate in job fairs.Creating and Collating site dashboard reports. Assessments of monthly, quarterly and annual reports. Automated Pension Benefit Calc sheet by designing VB queries, which helped minimize the time taken on executing per transactions and ensured 100% accuracy.

PROCESS EXECUTIVE & SUBJECT MATTER EXPERTPension Benefits (401K)Quality AssuranceTraining new colleaguesCalculations requiring service adjustment or minimum benefit calculations.Qualified Domestic Relation Order(QDRO) related calculations.Review and performing manual calculations that created Level 1 to 3 errors during the automated process.Fetching & Creating excel reports using VB macro's.Automated manual process.Creating and run jobs in mainframe.These processes were transitioned to Affiliated Computer Science, lead the transition team and joined as Team Leader.

Bachelor Of Commerce, Accounting And Finance

Bachelor Of Commerce (B.Com), Banking & Finance, Cost And Work Analysis, Accountancy, Business Management

Bachelor Of Commerce (B.Com.), Banking, Corporate, Finance, And Securities Law