Ethan Isidoro Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Provide recommendations to fraud leadership regarding gaps and opportunities for improvement of Avant’s Identity Theft processing program.Managed the investigation process for high-profile identity theft cases, coordinating efforts across departments and ensuring timely resolution.Collaboration with Avant’s fraud analytics team, BSA/AML team, and call center operations, to identify identity theft emerging threats, collect evidence, and communicate pertinent findings to business leaders, and key stakeholders.Conducted regular training sessions for team members on the latest identity theft trends and prevention techniques.Implemented advanced data analytics tools and techniques to proactively identify potential identity theft threats.Prepared and presented reports to senior management, providing insights into the current threat landscape and recommending improvements to security measures.

Chicago, Illinois, United States

Oversaw day-to-day operations of a team of six fraud operations analysts for a leading online lender across multiple products and bank partnerships.Drove fraud escalation strategic initiatives and policy using advanced analytics to target high-risk credit applicants for review after booking.Worked closely with Avant’s fraud analytics and systems teams to ensure clean, useful manual fraud review data is being ingested into Avant’s hard fraud model and systematic architecture is functioning appropriately.Acted as a fraud domain expert and ambassador to internal cross-departmental stakeholders.

Chicago, Illinois, United States

Oversaw day-to-day operations of a team of 3-5 fraud operations analysts for a leading online lender across multiple products and bank partnerships.Supported the team's comprehensive, end-to-end investigations by contributing to the analysis of high-risk fraud patterns, trends, and typologies impacting Avant.Provided recommendations to fraud leadership regarding gaps and opportunities for improvement of Avant’s customer authentication policy, and product issues and opportunities, including options to detect and restrict fraudulent accounts earlier in the accounts’ lifecycle.Assisted in the structuring and organization of large datasets and collaborate with a wide range of internal stakeholders to ensure certain end-to-end investigative steps are completed effectively and efficientlyCollaborated with Avant’s fraud analytics team, BSA/AML team, and call center operations, to identify emerging threats, collect evidence, and communicate pertinent findings to business leaders, and key stakeholders.

Performed extensive reviews of high-risk credit applications to identify fraudulent activity and prevent it from entering Avant’s portfolio.Maintained a more active role in providing Fraud Analytics and systems teams with insightful direct data that is used to grow fraud engine rules.Manage a team of 3 fraud operations agents to review transaction declines and high risk flagged transactions.Performed live reviews of high-risk customer profiles for credit abusive behavior.

Chicago, Il

Performed live review of high-risk credit applications to identify fraudulent activity and prevent it from entering Avant’s portfolio.Executed in-depth investigations into Avant’s customer base to identify and flag emerging risk which could indicate a coordinated fraud attack and recommended remediation.In conjunction with Avant’s Fraud Analytics and Systems teams, develop and implement fraud prevention rules and policies.Interacted with identity theft claimants and law enforcement professionals to close account-level fraud investigations.

Chicago, Il

• Prioritized department needs with appropriate assistance of a variety of work flows, including assisting train additional Representatives, or develop/work on new projects.• Consistently developed strong analytical skills regarding quality assurance and accurate data notation.• Adhere to all policies, department standards, and procedures as well as identify risks associated with fraudulent documents as well as red flags regarding fraudulent activities. • Systematically created document spreadsheets to better assist department heads in retrieving/compiling data.

Chicago, Il

•Provided professional, courteous, and friendly customer service and exhibit effective performance to accurately execute client transactions. •Identify client needs with appropriate products or services and make qualified referrals to other team members.•Support bank management with administration of branch operations, including completion of audits, maintaining joint custody, and processing of internal entries.•Adhere to all bank policies, directives, and procedures as well as identify risks associated with regulatory compliance.