As the Identity Theft Resolutions Team manager at Avant, I oversee the end-to-end process of investigating and resolving identity theft cases for a fintech company that serves millions of customers across multiple products and bank partnerships. With over six years of experience in the online lending industry, I have developed a deep expertise in identity theft and fraud prevention, as well as project management and data analytics skills.In my current role, I coordinate efforts across various departments, such as fraud analytics, BSA/AML, and call center operations, to identify and mitigate identity theft risks, collect and analyze evidence, and communicate findings and recommendations to business leaders and key stakeholders. I also conduct regular training sessions for my team members on the latest identity theft trends and best practices, and implement advanced data analytics tools and techniques to proactively detect and deter fraud. My mission is to protect Avant's customers and business from identity theft threats, and to provide exceptional service and support to victims of identity theft. I am passionate and driven to deliver positive outcomes for Avant and its customers, and to contribute to Avant's vision of creating innovative and accessible financial products for underserved consumers.
Listed skills include Customer Service, Microsoft Excel, Public Speaking, Spanish, and 21 others.