With over 10 years of experience in customer relations and project management roles with a bachelor degree in Public Relations and post-graduation in marketing and communication business from Universidade de São Paulo, I have been developing strong skills in active listening, customer relations, hospitality industry, and quality assurance processes development.As an expert in client-facing interactions, I am the initial point of contact for customer’s issues and requests. I leverage my knowledge and the necessary tools to diagnose, replicate, and resolve product issues, ensuring prompt resolution. By gathering customer information and analyzing customers needs, I consistently recommend potential enhancements to products or services.With experience across various organizations in countries like Brazil acting as an international market research project manager and Ireland as customer service executive, I take pride in my ability to establish sustainable relationships of trust with customers through open and interactive communication in a multicultural environment. I also plan, prioritize, and delegate work tasks to ensure smooth and effective customer attendance and problem-solving. My mission is to deliver a high level of service to each customer, and to support the growth and innovation.
Listed skills include Market Research, Marketing, Project Management, Team Leadership, and 36 others.