Benjamin Hewitt Email & Phone Number

• East Coast Network Services is an MSP (Managed Service Provider) that delivers IT solutions and oversight of 1,900+ endpoints for 70+ small to medium businesses in and around Eastern PA, NJ and MD.
• Focused on creating an amazing client experience by delivering best in class IT support and solutions.
• Supports and implements cloud and on-premises infrastructures, servers and line of business applications, LAN/WAN networking, business continuity, IT security, and IT Management.

Allentown, Pennsylvania, US

• Provided level 1 and 2 desktop and technical support for on-site and remote workers. Configured, deployed, troubleshot, and resolved issues related to software, hardware, peripheral devices, servers, networks, and.
• Supported a variety of technical systems including Windows 10, Azure Active Directory, Microsoft Active Directory, desktop applications and cloud services (Office 365 / Azure)
• Provided exceptional customer service and technical support in-person, phone, chat, and email
• Tracked and logged all support requests and provided resolution in a timely manner
• Utilize remote desktop control software to aid in hardware and software troubleshooting
• Led effort to develop documentation for daily processes to standardize operations

Fort Walton Beach, Florida, US

• Performed exercise support tasks that require independent judgment and decision making while training mission aircrew members in the mission crew simulator. Duties included--
• Generated and maneuvered multiple simulation data (aircraft/targets) in response to preplanned scenarios and real-time/dynamically generated radar presentation scenarios.
• Used simulator communications system to provide voice responses and inputs in accordance with customer instructions with or without the aid of scripts.
• Used computer simulation interface to emulate performance of actual mission aircraft conducting combat operations in accordance with preplanned scenarios and customer directions to realistically and effectively emulate.
• Provided voice inputs to represent realistic aircraft transmissions under various operational situations.
• Provided realistic external agency inputs both dynamically and from exercise scripts.

Randolph AFB, TX, US

• 2,000 hours on the E-3 AWACS and Control and Reporting Center (CRC) operational experience
• Administered all aspects of command and control; reviewed qualification of 56 military and civilian cadre and facilitated execution of annual training mission for 327 students annually.
• Conducted in-depth evaluation of operational directives, procedures, and techniques; identified trends and recommend changes to training programs.
• Successfully executed 5-year $4M contract and annual appraisal of 25 civilian contract personnel and optimized efficiency of the student tracking system.
• Defined procedures to support delivery of quality training to 21 combat-ready units worldwide; ensured full compliance with all relevant standards and directives
• Recognized as Field Grade Officer of the Quarter and Field Grade Officer of the Year in 2019 as well as securing #2/22 among peers across all of Luke Air Force Base.

Randolph AFB, TX, US

6th Operations Group6th Operations Support Squadron

Master'S Degree, Information Technology

Bachelor'S Degree, Computer And Information Systems