Benjamin Hewitt Email & Phone Number

East Coast Network Services is an MSP (Managed Service Provider) that delivers IT solutions and oversight of 1,900+ endpoints for 70+ small to medium businesses in and around Eastern PA, NJ and MD. • Focused on creating an amazing client experience by delivering best in class IT support and solutions.• Supports and implements cloud and on-premises infrastructures, servers and line of business applications, LAN/WAN networking, business continuity, IT security, and IT Management.

Allentown, Pennsylvania, Us

Provided level 1 and 2 desktop and technical support for on-site and remote workers. Configured, deployed, troubleshot, and resolved issues related to software, hardware, peripheral devices, servers, networks, and other applications. • Supported a variety of technical systems including Windows 10, Azure Active Directory, Microsoft Active Directory, desktop applications and cloud services (Office 365 / Azure)• Provided exceptional customer service and technical support in-person, phone, chat, and email• Tracked and logged all support requests and provided resolution in a timely manner• Utilize remote desktop control software to aid in hardware and software troubleshooting• Led effort to develop documentation for daily processes to standardize operations• Built, tested, and responsible for the issuance of required hardware for new employees across the country

Fort Walton Beach, Florida, Us

Performed exercise support tasks that require independent judgment and decision making while training mission aircrew members in the mission crew simulator. Duties included--• Generated and maneuvered multiple simulation data (aircraft/targets) in response to preplanned scenarios and real-time/dynamically generated radar presentation scenarios.• Used simulator communications system to provide voice responses and inputs in accordance with customer instructions with or without the aid of scripts.• Used computer simulation interface to emulate performance of actual mission aircraft conducting combat operations in accordance with preplanned scenarios and customer directions to realistically and effectively emulate friendly and enemy aircraft capabilities.• Provided voice inputs to represent realistic aircraft transmissions under various operational situations.• Provided realistic external agency inputs both dynamically and from exercise scripts.• Performed other support related tasks as required in conjunction with the exercise generation and execution effort.

Randolph Afb, Tx, Us

• 2,000 hours on the E-3 AWACS and Control and Reporting Center (CRC) operational experience• Administered all aspects of command and control; reviewed qualification of 56 military and civilian cadre and facilitated execution of annual training mission for 327 students annually.• Conducted in-depth evaluation of operational directives, procedures, and techniques; identified trends and recommend changes to training programs.• Successfully executed 5-year $4M contract and annual appraisal of 25 civilian contract personnel and optimized efficiency of the student tracking system.• Defined procedures to support delivery of quality training to 21 combat-ready units worldwide; ensured full compliance with all relevant standards and directives• Recognized as Field Grade Officer of the Quarter and Field Grade Officer of the Year in 2019 as well as securing #2/22 among peers across all of Luke Air Force Base.• Enabled prompt assessment of capabilities and increased equipment efficiency across 940,000 square miles of battlespace by creating a robust Excel-based automated real-time equipment status display for higher headquarters decision makers.• Accomplished a 35% increase in the unit’s readiness and simplified tracking of 8,000 deployment requirements for 180 personnel across overseas contingency operations through the implementation of an innovative digital database.• Achieved 20% improvement in on-time rate by restructuring unit’s awards and decoration process.• Received Flight Commander of the Year and Flight of Year awards for 2014 by providing strategic leadership to officers and enlisted aviators.• Promoted 15% increase in logging accuracy and saved 90-man hours annually through implementation of a new process to monitor 7,000 annual flight requirements.• Processed 137 performance report and resolved 1,483 discrepancies identified during detailed record review improving the units on-time rate by 10%.

Randolph Afb, Tx, Us

6th Operations Group6th Operations Support Squadron

Master'S Degree, Information Technology

Bachelor'S Degree, Computer And Information Systems