Alysa Turner Email & Phone Number

Washington, Dc, Us

I'm so proud to champion the voice of Google Cloud's biggest fans! My big-picture focus is owning the global engagement strategy for community-led event growth in the Google Cloud customer community. That currently looks like:-Designing a chapter program that combines face-to-face events and digital experiences to cultivate community in key cities. -Developing a champion program that harnesses our most highly engaged members’ energy and expertise around all things Google Cloud and empowers them to support their fellow members as event speakers, content contributors, and through other volunteer opportunities.-Hosting events, from full-day summits to after-work meetups, to build connectedness with members across the globe. -Supporting cross-functional initiatives like virtual event production, digital content, and gifting programs.Team C2C is always on the go – Come and see us in a city near you:North America: Toronto, New York, Atlanta, Chicago, Austin, Seattle, Bay Area, Los AngelesEMEA: London, Amsterdam, Paris, Munich

In my first 6 months I was busy executing programming in the Google Cloud customer community like:- Partnering with the Google Customer Insights & Advocacy team to activate industry special interest groups- Emceeing virtual education sessions and in-person half-day events across the US and Canada- Collaborating with my EMEA and LATAM counterparts to ensure we’re delivering consistent member experiences globally

It's such a joy to support caregiver communities amid a worsening child care crisis within this karma-based care exchange mobile app by:- Creating help content to simplify member onboarding and app feature adoption- Collaborating on brand awareness strategy and content development for social channels

At this generative AI sales tech startup, I was waist-deep in creative strategies to enrich, engage, and scale a community of outbound sales dev leaders and build up the RightBound brand through social engagement initiatives.On the social media front, I hung out on LinkedIn & Twitter building sales pipeline by:-Designing and executing a data-driven content, events, and influencer strategy-Partnering with product marketing on campaigns to highlight product features and customer stories-Boosting brand reach by activating executive personas and championing employee advocacy-Partnering with sales team to translate business goals into strategic engagement campaigns (e.g. Account Based Marketing, gifting, etc.)In terms of community building, I:-Drove member recruitment and engagement-Planned and hosted events, workshops, and incentives that supported member interests and growth-Created a budget for tools, events, gifting & swag

As the CXLife Community Manager, I was challenged to exercise my creative potential as a community-builder. As one leg of the Community & Advocacy team, I worked to cement CXLife as the go-to resource for CX professionals and support customer-facing humans by:- Leveraging SEO strategies to develop content and resources for various CX personas- Owning content strategy for community platform, blog, newsletter, social channels, and events- Creating and managing email campaigns for event promos and monthly newsletters- Building a network of content contributors and highlighting underrepresented voices in CX- Designing graphics for events, emails, newsletters, blog posts, etc.- Conceptualizing and creating intuitive and engaging web experiences on the CXLife site- Curating swag for community champions

I supported the Content Management & Workflow Solutions team in driving the conversion of DocuShare free trial users to subscribers by:- Designing and building a multi-lingual product support community on the Tribe platform- Developing an onboarding journey, content strategy, and learning paths for product education- Establishing channels for end-user feedback and product ideation- Writing community standards and content/member moderation guides for support and product teams

Wanting to try my hand at freelance community building, I helped the Single Grain community transition away from a Facebook Group to a native community platform experience (Circle.so) by:- Transitioning members from Facebook group to new Circle accounts- Designing an onboarding process and other white glove member experiences- Curating content based on emerging trends and member persona interests- Consulting on engagement best practices for closed communities

I joined this digital marketing startup to improve Growth Tools’ brand authority and relationship with the entrepreneurial community by:- Devising and executing engagement strategy centered on educating small business owners- Boosting client outcomes through live client workshops and digital enablement assets- Forging brand partnerships and securing partner events (podcasts, guest blog posts, webinars, etc.)

Kansas City Metropolitan Area

In my final stretch at Netsmart, I advocated to ensure clients were top of mind for all departments (not just the client-facing ones) and to extend the CX team's impact in the organization by:- Driving content, engagement, adoption, and product strategy for online community & CX mobile app- Owning content strategy/development, presenter relations, scheduling, and event tech for ~120 educational sessions at annual user conference- Launching and product managing the CX mobile app, Netsmart Snapshot ©- Leading collaboration and fostering communication between internal teams and client leaders through User Groups

Kansas City Metropolitan Area

This role is where I was introduced to community-building and I fell in love! In my first two years at this Healthcare/IT organization, I united the siloed user communities by:- Partnering with Client Education, Support, Engineering, and UX teams to design and project manage the launch of a singular online community experience- Establishing an editorial calendar and process to manage client-facing content- Creating and maintaining community guidelines, member guides, and platform release notes- Supporting virtual events and User Group meetings by coordinating speakers and producing decks

Kansas City Metropolitan Area

I consider this my first big-girl job because I had a desk, a work bag, and a badge. Between troubleshooting, resolving, logging, and triaging inbound technical support calls, I:- Designed and led new hire onboarding and training sessions for support tools- Created end user self-service guides based on the most reported incidents to aid in case deflection- Contributed to and audited internal knowledge content

South Orange, New Jersey, United States

I didn't get to wear a lab coat or goggles, but I did get to:- Coordinate appointments and communicate details of eye-tracking experiment to participants- Research and analyze related studies and data for deep learning presentation and review- Present weekly findings to fellow researchers and professors