Ana Marques Email and Phone Number
Hello, how you doing?My name is Ana, but feel free to call me Aninha if you'd like :)Two years ago, I embarked on my professional journey in the field of Customer Experience and Customer Care at a multinational technology company. It was there that I truly found myself both as a person and as a professional. I was offered a permanent position at this company and spent some time working in technical support, where I gained valuable knowledge about APIs and the development and maintenance of Chatbots. Currently, I am working in technical support, handling website and domain hosting using specialized tools for their creation and maintenance.Meanwhile, I am pursuing a degree in Design and specializing in User Experience/User Interface and Branding/Product, areas that truly captivate me. I enjoy sharing my journey and certifications through this social network.During my free time, I love reading books, listening to music, and being in touch with nature. Feel free to connect with me and exchange experiences. I'm always open to new connections and conversations :)
-
It Technical Support N1Newfold Digital May 2023 - PresentSão Paulo, Brasil➥ Análise técnica nos escopos de todas as principais filas de atendimento da empresa: Domínios e DNS, Compartilhados e Revenda, Construtores de sites, Abuse e E-mails;➥ Experiente na criação, funcionamento e usabilidade de sites e e-mails, tanto no front quanto no terminal dos servidores na resolução erros, bugs e otimização de sistemas via terminal Linux e Windows; ➥ Criação de tutoriais e documentações para o time interno e especialista em onboarding, auxilio com as explicações sobre processos técnicos envolvendo logs e ajuste de aplicações.➥ Pessoa indicada da equipe pela coordenação a realizar o treinamento de líderes da empresa - Golden Ticket e ponto focal.➥ Ferramentas utilizadas: cPanel, Wordpress, EigsH, Titan, Plesk, WHMCS, WHM, Zendesk.
-
It Technical Support N1Zenvia Sep 2022 - Nov 2022São Paulo, Brasil➥ Suporte focado em auxiliar clientes de CpaaS;➥ Responsável por atendimentos via chat, telefone e e-mail;➥ Experiência com uso de API's e construção e utilização de Chatbots por métodos de desenvolvimento Low-Code.➥ Procedimentos via Meta Business;➥ Analise de códigos para envio de requests via Postman API e Webhooks. -
Aprendiz Em Customer ExperienceZenvia Feb 2021 - Jul 2022São Paulo, Brasil➥ Dar suporte á equipe de CX no primeiro contato com os clientes;➥ Colaborar com times multidisciplinares;➥ Responsável pelo controle de casos financeiros por meio de relatórios compartilhados com parceiros;➥ Identificar e classificar as necessidades dos clientes nacionais e internacionais via e-mail.;➥ Enviar e realizar procedimentos relacionados a documentos financeiros e tirar dúvidas de LGPD.➥ Ponto focal de outros aprendizes;
Ana Marques Education Details
-
Graphic Design -
Frontend Development
Frequently Asked Questions about Ana Marques
What company does Ana Marques work for?
Ana Marques works for Newfold Digital
What is Ana Marques's role at the current company?
Ana Marques's current role is IT Technical Support | CX | Customer Experience | UX | UI.
What schools did Ana Marques attend?
Ana Marques attended Universidade Cruzeiro Do Sul, Descomplica.
Not the Ana Marques you were looking for?
-
-
Ana Janaína Marques
Head Of People At Raro Labs | Hr Manager | Talent Acquisition Lead | Talent Acquisition Manager | Employer Branding | People & Culture | People Partner | Tech & ProductSão Paulo, Brazil2solfacil.com.br, digitalents.com.br -
Ana Marques
São Paulo, Sp -
Ana Marques
Criação Branded Content | Produção Audiovisual | Marketing Digital E Influência | Copywriter | Social MediaSão Paulo, Brazil
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial