• Effectively and independently perform the work requirements previously done by a team of five with increased productivity and revenue results• Independently lead a department that brings in around $750,000 or more of monthly revenue• Facilitate professional development trainings to new and existing digital sales consultants on the Priority Purchase Program and its technical restrictions and requirements• Frequently facilitate and guide colleagues with responsibilities beyond my scope in order to guarantee customer success• Ensure customer success by fielding questions, solving or directing technical issues, and performing light account maintenance as required by the Salesforce system• Developed assistive technologies and protocol sites that improve the efficacy of workers within adjacent departments

• Obtained Mobile Certification to manage iOS device hardware and software• Troubleshot malfunctions and diagnosed issues for all equipment and components• Provided training on iOS devices for users and Business Venture users• Analyzed vehicle systems to identify, source and resolve issues• Prepared and presented technical proposals for clients• Maintained accurate diagnostic documentation within internal diagnostics software• Set and achieved product quality objective while meeting timeline specifications• Performed onsite testing for customers as required by diagnostic results

• Outlined work plans, assessed resources and determined timelines for projects• UI/UX Design• Managed the in-house advertising program consisting of print and media collateral pieces• Delivered high-quality, insightful, informative and entertaining written content whilemeeting tight deadlines for a client book consisting of 10+ varying industries• Met project benchmarks while reducing costs throughout the introduction of enhancedimplementation strategies by integrating Basecamp CRM• Interviewed, hired, trained and coached new team members on production techniques toestablish expectation and ensure compliance with quality guidelines• Updated project plans based on changing objectives, specifications and staff availability• Served as Head Copywriter and Editor for all projects• Designed advertising banners