Dayna Powell Email & Phone Number

I help business owners grow their businesses by offering strategic support in key areas like administrative assistance, operations, and project management. By refining processes, increasing efficiency, and ensuring smooth execution, I free up your time to focus on expanding your business while I handle the day-to-day operations that drive success.Are you ready to collaborate? We offer: 💯Efficient Administrative Support Business owners receive expert administrative assistance, ensuring every detail is handled efficiently. From managing schedules to organizing workflows, behind-the-scenes tasks are taken care of, allowing focus on what matters most. 💯Effortless Operations Management Business processes are refined and optimized to increase efficiency and create seamless systems. Operational logistics are managed, helping the business run smoothly and saving time while reducing unnecessary stress. 💯Proactive Project Management The planning and execution of projects are overseen, keeping them on track and aligned with business goals. With a strategic approach, deadlines are met, deliverables achieved, and the vision brought to life without the need to juggle it all.

Kingston, Jamaica

Consistently achieved a 90% customer service call quality rating by actively listening to customers, addressing their concerns, and providing clear, effective solutions during each call.Managed a high volume of 40-45 daily emergency roadside assistance calls, ensuring swift resolution of urgent issues and maintaining a calm, professional demeanor in high-pressure situations.Proactively handled and resolved customer complaints, identifying root causes and implementing solutions to improve customer satisfaction while minimizing repeat issues and enhancing service delivery.

Supervised a team of 18 debt collection agents meeting 80-90% of the weekly target, collecting $800-$1300 USD.Handled payroll and attendance, coached team to improve quality in a fast-paced setting, boosting revenue and bringing on new clients.Collaborated with other team members to process 4000-5000 accounts using Simplicity debt collection software before distribution to my team.