Ramon George Dimaandal Email & Phone Number

Singapore, Singapore

Responsible for job scheduling, workload dispatching for Field Engineers as well as Controllers/Dispatchers. Implementing job assignments and Point of Contact for both Provisioning and Restoration queries between SingTel offices and MALIFAX. Responding to Investigation Reports for regarding SOPs queries and Customer Surveys obtained by Engineers, Filing Appeal and implementing sanctions for these Investigation Reports. Handling Post onsite disputes of customer and coordinating with SINGTEL Quality Assurance Team, Managing day to day reports of workloads and job orders, Monitoring Job SLA as well as updating Field Engineers and Controllers with work related issues. Managing Office Help Desk Controllers and Schedules.

Singapore, Singapore

Responsible for job scheduling, workload dispatching for Field Engineers as well as Controllers/Dispatchers. Implementing job assignments and Point of Contact for both Provisioning and Restoration queries between SingTel offices and MALIFAX. Responding to Investigation Reports for regarding SOPs queries and Customer Surveys obtained by Engineers, Filing Appeal and implementing sanctions for these Investigation Reports. Handling Post onsite disputes of customer and coordinating with SINGTEL Quality Assurance Team, Managing day to day reports of workloads and job orders, Monitoring Job SLA as well as updating Field Engineers.

Singapore, Singapore

Responsible for Fibre-To-The-Home Installations/Maintenance for SingTel as well as ADSL Installation. Configurations of IPTV, Digital Phone and Broadband Internet. Upsell SINGTEL Broadband and TV Accessories, provide good and quality customer service for SINGTEL Subscribers. Assist customers with their technical queries during onsite.

Makati, National Capital Region, Philippines

Responsible for Software troubleshooting remotely for Visteon employees globally. (Employees from China, India, Japan, Thailand, Europe, Russia and United States. Doing Hands-on Troubleshooting for Visteon Employees in the Philippines through Remote Desktop Connection. Also responsible for escalated issues from Level 1 and Level 2 Helpdesk. This includes Installation and removal of applications thru remote/hands on connections, Troubleshooting, Network Maintenance, Exchange Server Configuration, Active Directory Moves and changes, GPO Settings configuration. Outlook configuration, MS Office, McAfee Break/fix and Windows XP/Vista Break/Fix.Provide the team of updates needed for every issues being handled.

Makati, National Capital Region, Philippines

Provide team leadership and coaching.Responsible for Ticket distribution to L2 Technicians.Responsible for Software troubleshooting remotely for FORD employees globally. (Employees from China, India, Japan, Thailand, Europe, Russia and United States doing Hands-on Troubleshooting for Visteon Employees in the Philippines. This includes Installation and removal of applications thru remote/hands on connections, Troubleshooting, Network Maintenance, Exchange Server Configuration, Active Directory Moves and changes, GPO Settings. Outlook configuration, MS Office, McAfee Break/fix and Windows XP/Vista Break/Fix.

Makati, National Capital Region, Philippines

Answering customer's enquiries for Sprint Customers.Doing Outbound calls to remind/collect bill payments for Sprint Customers.

Quezon City, National Capital Region, Philippines

To solve and troubleshoot the desktop issues.Installing, maintaining, and repairing hardware / software for computers.

Makati, National Capital Region, Philippines

Responsible for Data Processing and Encoding

Makati, National Capital Region, Philippines

Gather information from customers and sends the message to recipients