Member Services Associate
CurrentManaged and optimized key banking subsystems, including ATMs, kiosks, mobile banking, internet banking, and networking infrastructure.Ensured seamless operation and high availability of banking services for members by resolving financial inquiries promptly and effectively.Implemented and enforced compliance with federal and state laws, regulations, and industry standards to mitigate risk and maintain operational integrity.Led cross-functional teams in planning and executing system upgrades, migrations, and enhancements to improve infrastructure performance and efficiency.