I’m a civic tech and design leader, featured by Fast Company, Mailchimp, and Adobe, with over 15 years of experience creating digital solutions that improve public services and drive equity. I’ve had the opportunity to work with global organizations like the IMF and the United Nations, as well as prestigious institutions like MIT and Harvard. Currently, I lead civic CX strategy for Skylight, helping government agencies leverage design and technology to enhance public service delivery. I also support NASA Jet Propulsion Laboratory as a Solar System Ambassador, advocating for STEM and space exploration. As the founder of the District Innovation Lab and a designOps consultant, I’ve trained hundreds of designers and empowered nearly as many mission-driven organizations to deliver impactful, human-centered solutions that scale and drive real-world change.