Zach Thomas Email and Phone Number
I’m a civic tech and design leader, featured by Fast Company, Mailchimp, and Adobe, with over 15 years of experience creating digital solutions that improve public services and drive equity. I’ve had the opportunity to work with global organizations like the IMF and the United Nations, as well as prestigious institutions like MIT and Harvard. Currently, I lead civic CX strategy for Skylight, helping government agencies leverage design and technology to enhance public service delivery. I also support NASA Jet Propulsion Laboratory as a Solar System Ambassador, advocating for STEM and space exploration. As the founder of the District Innovation Lab and a designOps consultant, I’ve trained hundreds of designers and empowered nearly as many mission-driven organizations to deliver impactful, human-centered solutions that scale and drive real-world change.
Skylight
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Principal Engagement ManagerSkylight Oct 2024 - PresentSarasota, Florida, UsSkylight is a digital consultancy using design and technology to help government agencies deliver better public services.https://skylight.digital/ -
Design And Innovation ConsultantProsper Apr 2009 - Oct 2024Washington, Us -
Product Design ManagerGeneral Assembly Aug 2022 - Aug 2023New York, Ny, UsLed the integration of research and technology across the product team as principal designer, overseeing learning systems, tech platforms, UX research, and CX design. My efforts improved the consumer experience and streamlined operations, fostering a more data-driven and agile approach. -
Cx Program ManagerGeneral Assembly Jan 2022 - Aug 2022New York, Ny, Us -
Product Operations Analyst, Lead Ux InstructorGeneral Assembly Aug 2016 - Dec 2021New York, Ny, Us -
Design Director And Co-FounderDistrict Innovation Lab Dec 2017 - Aug 2022Partnering with accelerators, global NGOs, government agencies, and social enterprises, I managed projects from design to delivery, trained apprentices through hands-on experience, and provided expertise in service design, product design, design ops, and business innovation. -
Service Design ConsultantKell Partners Apr 2016 - Oct 2018Austin, Texas, UsFacilitated the end-to-end implementation of Salesforce systems for large enterprises, from discovery to delivery. This included integrating AI-enabled services and analytics, developing strategic plans with stakeholders, and enhancing customer engagement through improved processes and centralized insights. -
Creative Director, DigitalWillow Marketing Jun 2013 - Apr 2016Indianapolis, In, UsChampioned digital strategy and managed web projects, overseeing design, development, and video teams. I drove the agency's shift from traditional to digital work, expanding our offerings and client base, and enhancing project efficiency. -
Information Technology Manager (Faculty Association)University Of North Florida Apr 2007 - Aug 2009Jacksonville, Fl, Us -
Communications Manager (Student Affairs)University Of North Florida Jun 2006 - Feb 2008Jacksonville, Fl, Us
Zach Thomas Education Details
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University Of North FloridaHuman-Computer Interaction
Frequently Asked Questions about Zach Thomas
What company does Zach Thomas work for?
Zach Thomas works for Skylight
What is Zach Thomas's role at the current company?
Zach Thomas's current role is Civic tech and design leader | Featured by Fast Company, MailChimp, Adobe | Ambassador @ NASA JPL.
What schools did Zach Thomas attend?
Zach Thomas attended University Of North Florida.
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