Hezron Chacha Email and Phone Number
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Hezron Chacha personal email
Hi, I'm ๐๐๐ณ๐ซ๐จ๐ง ๐๐ฎ๐ง๐ ๐ ๐๐ก๐๐๐ก๐, a versatile and results-driven ๐๐ ๐ฉ๐ซ๐จ๐๐๐ฌ๐ฌ๐ข๐จ๐ง๐๐ฅ with ๐จ๐ฏ๐๐ซ ๐ ๐ฒ๐๐๐ซ๐ฌ of experience specializing in ๐๐ฅ๐จ๐ฎ๐ ๐๐จ๐ฆ๐ฉ๐ฎ๐ญ๐ข๐ง๐ , ๐๐ฒ๐๐๐ซ๐ฌ๐๐๐ฎ๐ซ๐ข๐ญ๐ฒ, and ๐๐ ๐ข๐ง๐๐ซ๐๐ฌ๐ญ๐ซ๐ฎ๐๐ญ๐ฎ๐ซ๐ ๐ฆ๐๐ง๐๐ ๐๐ฆ๐๐ง๐ญ. I am passionate about optimizing ๐ฌ๐๐๐ฎ๐ซ๐ ๐๐ง๐ ๐ฌ๐๐๐ฅ๐๐๐ฅ๐ ๐๐ ๐๐ง๐ฏ๐ข๐ซ๐จ๐ง๐ฆ๐๐ง๐ญ๐ฌ, having successfully managed cross-regional teams and implemented high-impact IT solutions for businesses across the globe, including ๐๐๐ซ๐ข๐๐, ๐๐ฎ๐ซ๐จ๐ฉ๐, ๐๐ง๐ ๐๐ฌ๐ข๐.Currently, I am an Application Operations/Incident Manager at M-Pesa Africa, where I oversee cloud-based incidents and service operations across multiple countries. I have a proven track record in ensuring operational reliability and security, including the introduction of enhanced security features that reduced cloud application cyber incidents by 18%. Previously, I served as Senior Networks & Security Officer at Kimisitu Sacco, where I led cloud migration and cybersecurity enhancement projects that resulted in a 30% reduction in security breaches.Throughout my career, I have managed cloud migrations, improved disaster recovery strategies, performed penetration testing, and developed cybersecurity frameworks, making significant contributions to operational efficiency and data security. My experience spans managing both on-premise and hybrid IT environments, driving digital transformations, and ensuring seamless business continuity.I am a recognized leader in my field, having been appointed as a Cybersecurity Career Mentor by EC-Council and featured on their CEH (Master) Leaderboard. I am committed to staying at the forefront of IT security and cloud innovation, consistently pursuing excellence through continuous learning and professional collaboration.Specialties:Cloud Security | Cybersecurity | Cloud Computing | Incident Management | Data Protection | Penetration Testing | Disaster Recovery | Network Security | Hybrid Environment Solutions | Cross-functional Team Leadership
M-Pesa Africa
View- Website:
- M-Pesa.africa
- Employees:
- 284
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Applications Operations ManagerM-Pesa AfricaNairobi County, Kenya -
Applications Operations/Incident ManagerM-Pesa Africa Jan 2023 - PresentNairobi County, Kenya1. Engaged in global operational cooperation with counterparts in India, UK, Taiwan, Egypt, and Africa to localize operations and meet international IT requirements.2. Responsible for cloud-based incidents resolution for a variety of countries including Ghana, South Africa, and DRC and meeting SLA goals in varied geographies.3. Carried out the relocation of service management operations from remote teams based in Europe to Kenya for better efficiency and security.4. Acted as a service owner on a hybrid model throughout the entire service delivery process improving operational reliability through sound cloud practices.5. Offered extra security features for the Protected Access zero trust cloud security platform, which reduced cyber incidents to cloud applications by 18 %.6. Created and delivered cloud incident management and delivery training to distributed teams for service improvement. -
Senior Networks & Security OfficerKimisitu Sacco Limited Jun 2021 - Jan 2023Nairobi, Kenya1. Formulated and enforced various IT security policies and practices to limit exposure to vulnerabilities in a remote access context to cloud systems.2. Supervised the cloud migration of important applications for organizations that were hybrid working enabling the systems to be more available and expanding.3. Oversaw management and disaster recovery protocols for cloud infrastructures aimed at connectivity enhancement during remote and on-premise contingents.4. Performed continuous and comprehensive penetration test as well as Vulnerability Assessment, resulting in 30% drop in security events for remote users.5. Educated IT personnel and users in the organization on situation and risk management, methods and components of information systems security and in particular cloud security. -
Acting Ict ManagerKimisitu Sacco Limited Nov 2020 - Jun 2021Nairobi, Kenya1. Supervised the design of migration plans driven by Cloud strategy, which enhanced access to information and improved the efficiency of staff-in-remote activities.2. Facilitated the implementation of a hybrid model of work, allowing for the management of operational activities through the Cloud System for secured remote working.3. Developed policies, strategies, and procedures for implementing cyber security in the cloud and on premise protection of classified information.4. Managed relationships with vendors and the procurement of Cloud and cybersecurity solutions for hybrid business, increasing efficiency of IT investment.5. Developed IT internal and external policies that met regulatory requirements for cloud security management. -
Senior Ict OfficerKimisitu Sacco Limited Nov 2018 - Oct 2020Nairobi, Kenya1. Created short- and long-term network and telecommunication capacity plans, and ensured their effective execution.2. Worked to ensure the appointed ERP system remains up, running smoothly and available even to staff working off site.3. Brought into the organization's ability the processes of tracking for, checking for availability of, as well as providing diagnostics, testing, and repairs of computer and telecom networks.4. Became the primary contact for the management of warranty and contracts issues that were beneficial for the users who were located off the site. -
Ict OfficerKimisitu Sacco Limited May 2016 - Oct 2018Nairobi, Kenya1. Carries out functions that promote the efficient operation of the Sacco's ICT network and Cloud infrastructure as directed by the ICT Manager.2. Controls and maintenance of both on premises and cloud based systems in an effort to enable business operations without unnecessary interruptions.3. Supervised and updated the register of ICT equipment, coordinating detailed reports on the need for equipment replacement and planning for central ICT.4. Assured the legal use of software using the prepared, implemented, and monitored computer software solution programs for users. -
Ict AssistantKimisitu Sacco Limited Oct 2015 - Apr 2016Nairobi, Kenya1. Ensured smooth operation of the Saccoโs ICT network by maintaining and repairing hardware such as PCs, laptops, printers, servers, and switches, while also commissioning new equipment.2. Provided timely technical support to staff, addressing system issues and assisting with software installation and configuration to ensure seamless workflow.3. Managed the ICT equipment register to track and plan for upgrades, ensuring resources were efficiently allocated for future needs.4. Updated and maintained the Saccoโs website, ensuring content was fresh and engaging, while adhering to ICT policies and best practices. -
Microsoft Solutions DeveloperMasterclass Solutions May 2014 - Oct 2015Nairobi, Kenyaโข Microsoft Azure administration and configuration โข Windows Universal Platform development using C# โข Microsoft SQL server administration and configuration โข Office 365, sharepoint and Power BI Pro administration and configuration โข Website development and administration on open source platforms and content management system โข User support on both remote and on premise on computer related issues for both the staff and company clients and Inventory management on the company ICT equipment
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Ict Trainer/Ict Support TechnicianIntelcert Information Systems Training Institute May 2012 - Mar 2014Eldoretโข Assist in training of CCNA Routing and Switching certification, MCSA Windows Server 2012 certificationโข Installation and maintenance of computers applications.โข Hardware installation, trouble shooting and maintenance on existing equipment such as desktop PCs, laptops, printers, monitors, switches and other computer equipment.โข Train users in use of equipment as well as user support.โข Other duties may be assigned as required
Hezron Chacha Skills
Hezron Chacha Education Details
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University Of Eldoret2Nd Class Honors -
Friends School KamusingaA-
Frequently Asked Questions about Hezron Chacha
What company does Hezron Chacha work for?
Hezron Chacha works for M-Pesa Africa
What is Hezron Chacha's role at the current company?
Hezron Chacha's current role is Applications Operations Manager.
What is Hezron Chacha's email address?
Hezron Chacha's email address is hc****@****o.or.ke
What schools did Hezron Chacha attend?
Hezron Chacha attended University Of Eldoret, Friends School Kamusinga.
What are some of Hezron Chacha's interests?
Hezron Chacha has interest in Science And Technology.
What skills is Hezron Chacha known for?
Hezron Chacha has skills like Network Administration, Troubleshooting, Networking, Windows, Microsoft Office, Software Installation, Html, Mysql, Web Design, Technical Support, Operating Systems, Active Directory.
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