Hezron Chacha Email & Phone Number

Nairobi County, Kenya

Nairobi County, Kenya

1. Engaged in global operational cooperation with counterparts in India, UK, Taiwan, Egypt, and Africa to localize operations and meet international IT requirements.2. Responsible for cloud-based incidents resolution for a variety of countries including Ghana, South Africa, and DRC and meeting SLA goals in varied geographies.3. Carried out the relocation of service management operations from remote teams based in Europe to Kenya for better efficiency and security.4. Acted as a service owner on a hybrid model throughout the entire service delivery process improving operational reliability through sound cloud practices.5. Offered extra security features for the Protected Access zero trust cloud security platform, which reduced cyber incidents to cloud applications by 18 %.6. Created and delivered cloud incident management and delivery training to distributed teams for service improvement.

Nairobi, Kenya

1. Formulated and enforced various IT security policies and practices to limit exposure to vulnerabilities in a remote access context to cloud systems.2. Supervised the cloud migration of important applications for organizations that were hybrid working enabling the systems to be more available and expanding.3. Oversaw management and disaster recovery protocols for cloud infrastructures aimed at connectivity enhancement during remote and on-premise contingents.4. Performed continuous and comprehensive penetration test as well as Vulnerability Assessment, resulting in 30% drop in security events for remote users.5. Educated IT personnel and users in the organization on situation and risk management, methods and components of information systems security and in particular cloud security.

Nairobi, Kenya

1. Supervised the design of migration plans driven by Cloud strategy, which enhanced access to information and improved the efficiency of staff-in-remote activities.2. Facilitated the implementation of a hybrid model of work, allowing for the management of operational activities through the Cloud System for secured remote working.3. Developed policies, strategies, and procedures for implementing cyber security in the cloud and on premise protection of classified information.4. Managed relationships with vendors and the procurement of Cloud and cybersecurity solutions for hybrid business, increasing efficiency of IT investment.5. Developed IT internal and external policies that met regulatory requirements for cloud security management.

Nairobi, Kenya

1. Created short- and long-term network and telecommunication capacity plans, and ensured their effective execution.2. Worked to ensure the appointed ERP system remains up, running smoothly and available even to staff working off site.3. Brought into the organization's ability the processes of tracking for, checking for availability of, as well as providing diagnostics, testing, and repairs of computer and telecom networks.4. Became the primary contact for the management of warranty and contracts issues that were beneficial for the users who were located off the site.

Nairobi, Kenya

1. Carries out functions that promote the efficient operation of the Sacco's ICT network and Cloud infrastructure as directed by the ICT Manager.2. Controls and maintenance of both on premises and cloud based systems in an effort to enable business operations without unnecessary interruptions.3. Supervised and updated the register of ICT equipment, coordinating detailed reports on the need for equipment replacement and planning for central ICT.4. Assured the legal use of software using the prepared, implemented, and monitored computer software solution programs for users.

Nairobi, Kenya

1. Ensured smooth operation of the Sacco’s ICT network by maintaining and repairing hardware such as PCs, laptops, printers, servers, and switches, while also commissioning new equipment.2. Provided timely technical support to staff, addressing system issues and assisting with software installation and configuration to ensure seamless workflow.3. Managed the ICT equipment register to track and plan for upgrades, ensuring resources were efficiently allocated for future needs.4. Updated and maintained the Sacco’s website, ensuring content was fresh and engaging, while adhering to ICT policies and best practices.

Nairobi, Kenya

• Microsoft Azure administration and configuration • Windows Universal Platform development using C# • Microsoft SQL server administration and configuration • Office 365, sharepoint and Power BI Pro administration and configuration • Website development and administration on open source platforms and content management system • User support on both remote and on premise on computer related issues for both the staff and company clients and Inventory management on the company ICT equipment

Eldoret

• Assist in training of CCNA Routing and Switching certification, MCSA Windows Server 2012 certification• Installation and maintenance of computers applications.• Hardware installation, trouble shooting and maintenance on existing equipment such as desktop PCs, laptops, printers, monitors, switches and other computer equipment.• Train users in use of equipment as well as user support.• Other duties may be assigned as required

Bachelor'S Degree, Computer Science, 2Nd Class Honors

High School, Kenya Certificate Of Seconday Education, A-