Addressing and resolving inbound customer support inquiriesWorking with internal cross-functional partners to resolve customer inquiriesAchieve & maintain target performance and on-time metricsEnsure each inquiry is “resolved” form the customer’s perspectiveUnderstand common customer pain-points and actively contribute to a knowledge base of resolutionIdentify opportunities to elevate best practice positioning and help center content creationPossess a service-oriented mind set and approach to work, delivers value through serviceThe ability to thrive in a dynamic, team-focused environmentThe ability to comprehensively research and review complex problems to determine the best solutionAble to demonstrate experience developing and exercising strong judgement skillsStays cool under pressureThe ability to demonstrate empathy and emotional intelligence with customers while determining a solution to their needsEagerness and ability to work in fast-paced, startup-like environmentSelf-starter/self-motivated to achieve top performance standardsTeachable attitude and commitment to a growth mindset in the workplaceDemonstrated commitment to upholding a culture centered around core valuesIdentify opportunities to improve ad products and the customer experience, serve as the VOCDemonstrated ability to work and collaborate within a teamAbility to prioritize and manage tasks within a sometimes chaotic environmentExceptional written and verbal communication skills, exceptional phone etiquette (B2CEFR Standard at minimum)

Primarily handle inquiries pertaining to orders, payments, shipping, vouchers etc. from both sellers via live chatprovide first contact resolution according to standard operating procedures. In the event of non-FCR, always to follow up and respond back to users via callback or email.Update case details appropriately. i.e.: Doc, Salesforce etc.To meet KPIs like average handling time, first contact resolution rate, email/chat response rate, customer satisfaction score etc.Communicate with internal stakeholders (logistics, payment)To ensure accuracy in information when communicating to Shopee usersCommunicate effectively with team members and Shopee users.Take on ad-hoc projects/assignments.

Manage the business aspects of the bar, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals.Involved in hiring and ensuring the staff is trained effectively provide excellent service to customers.Creating effective schedules and quickly resolving conflicts to ensure that bar is well staffed during peak hours.Setting and enforcing quality standards and safety controls.Ensuring licenses are kept updated and in line with current legislation accordingly to the law.Ability to work well with staffs and customer who belong to a diverse culture, tradition and Planning, executing and being involved in promotional events and functions.Diffusing tense situations between customers or staff members to ensure a happy working environment and also mitigating possible risk and safety hazards at work.Maintaining a fun, safe and enjoyable atmosphere for customers and staffs.

Prepare alcohol or non-alcohol beverages for bar and restaurant patrons.Interact with customers, take orders and serve snacks and drinks.Assess customers’ needs and preferences and make recommendations.Mix ingredients to prepare cocktails.Plan and present bar menu.To keep the bar organized, stocked and clean.Excellent knowledge of in mixing, garnishing and serving drinks.Check customers’ identification and confirm it meets legal drinking age.Restock and replenish bar inventory and supplies.Stay guest focused and nurture an excellent guest experience.Comply with all food and beverage regulations.

Service inbound calls from customers and periodically conduct outbound calling to initiate a customer contact or follow-up with a customer request.Handling special assignments, projects & tenders assigned by Team Leader.To identify cross sales opportunities with existing customers with an objective of deepening customer relationshipMaking orders on behalf of customers and ensuring the tracking of the orders and collection accordinglyPromoting brands, products, services, companies and analysing including competitor and consumer.Planning, formulating, implementing, organizing and executing marketing strategies.To build strong relations with key accounts holder with the company and ensuring the relationship is maintained..Collaborating and work closely with marketing and other teams in providing accurate sales forecast and excellent customer service.

Perform outbound telesales calls to database provided by companyGenerating fresh leads frequently to meet KPI and target set by the sales manager.Involved in product sales for well-known financial institution specializing in Credit Cards, and Personal Loans.Ensuring that the Bank and Company Sales Targets are meant on a daily basis and monthly.Attending product trainings and being updated as required by the bank and companyPerform follow-up calls with clients to close salesReport to Team Leader/Supervisor

Greet customers and guests as they approach the food service counter. Take and punch orders in the computer database.Inform customers of regular deals or daily specials.Provide information on menu itemsOperate cash register and take paymentsProcess credit card paymentsRelay customers’ orders to the kitchen and help prepare the orderTransfer supplies between storage areas and the kitchenPack customers’ orders and hand them to the customer