Primary Job Responsibilities:• Provide support to all EDI production processes and develop and modify all maps for trading partners and coordinate with end users to expand all e businesses. • Provide an effective EDI interface and coordinate with all external trading partners and facilitate expansion for all international division and monitor all existing communication systems. • Monitor and documents all EDI requests and track all applications and participate in IT meetings on weekly basis and monitor progress for same in coordination with IT director and plan effective solutions. • Document all EDI solutions for system development life cycle and maintain all documents specifications and develop various transaction specifications as per requirement. • Monitor all EDI file processing and perform troubleshoot on processes to resolve all transaction file issues and perform tests on same and provide support to all client issues and maintain documents for all operational procedures according to data requirements.• Participate in all system tests and analyze all data and processes and recommend improvements to same and manage all communication with individuals and internal and external stakeholders and ensure compliance to all policies and procedures. • Analyze all routine processes of EDI and administer all system performance and data mapping processes and prepare reports on everyday and weekly basis to present same to management and participate in various meetings. • Maintain knowledge on working of all HIPPA EDI protocols and map all data for EPM systems and applications and perform audit on all EDI processes to maintain accuracy. • Prepare all documents according to required guidelines and manage all communication with customers and assist to develop all EDI applications. • Evaluate all business processes and monitor transactions to resolve all lost transactions and perform tests on EDI maps.

Responsible for maintaining monthly invoices. Book keeping of add\remove services. Planning, Studying, and collecting data to determine costs of business activity. Analyzing changes in product design, manufacturing methods or services provided, to determine effects on cost.

Primary Job Responsibilities:• Provides support for EMR system• Participates in on-call rotation• Provides back-fill support for other Physician Systems team members• Participates in selected EMR system deployments as assigned• Adopts all standard processes and documentation responsibilities relative to issue management, change management, testing, training, and documentation• Responds to customer issues and change requests with a high degree of success according to established service levels and/or expectations• Interacts with system vendor support personnel and other AHS IT departments to resolve customer issues and requests• Gains specific knowledge of distinctive differences between system deployments and leverages opportunities to standardize when appropriate• Participates in system deployment, testing, and training activities• Participates in all system upgrades, fixes, and enhancements• Provides and conducts, as needed, internal team education sessions• Uploads payer contracts when provided by the practice.• Participates in IT build activities for new clinics/providers added to existing practices.

Supervise a team of 35 employees that handle Managed Care Billing, Worker Compensation Insurances & Collections for Non-Government Payers Including Capitation, Cash Posting, Deposits, Patient & Insurance Refunds, Credit Balances, Legal, Scanning & Mail.

Typical work activities.Providing help and advice to customers using my organization’s Products or services;Communicating courteously with customers by telephone, email, letter and face to face;Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;Issuing refunds or compensation to customers;Keeping accurate records of discussions or correspondence with customers;Analyzing statistics or other data to determine the level of customer service my organization is providing;Producing written information for customers, often involving use of computer packages/software;Writing reports analyzing the customer service that my organization provides;Developing feedback or complaints procedures for customers to use;Developing customer service procedures, policies and standards for my organization or department;Meeting with other managers to discuss possible improvements to customer service;Being involved in staff recruitment and appraisals;Training staff to deliver a high standard of customer service;Leading or supervising a team of customer service staff;Learning about my organization’s products or services and keeping up to date with changes;Keeping ahead of developments in customer service by reading Relevant journals, going to meetings and attending courses.