• I am a part of the new management team hired to change the culture of the Loganville store through employee relations resulting in higher morale with team members, increased revenue in the 4Q by 10%, finishing as a 2019 top revenue store, and better guest experience.• I lead a team of four through training, coaching, and employee support resulting in 20% higher customer service scores through guest surveys and mystery secret shops.• As one of the operational managers, I… Show more • I am a part of the new management team hired to change the culture of the Loganville store through employee relations resulting in higher morale with team members, increased revenue in the 4Q by 10%, finishing as a 2019 top revenue store, and better guest experience.• I lead a team of four through training, coaching, and employee support resulting in 20% higher customer service scores through guest surveys and mystery secret shops.• As one of the operational managers, I oversee all operations, including bowling operations, lane service, arcade, HR, supporting the front and back of the house, and customer feedback as manager on duty to provide a fun and enjoyable experience for guests. Show less

• I led and supported over 40 community and men’s groups through curriculum-based study for a non-denominational megachurch of over 3500 resulting in the growth of community groups by 10%, increased community engagement, and spiritual growth.• I created one on one mentoring/training sessions and established a coaching program with group leaders to explore facilitators and barriers in group dynamics, which led to personal and spiritual growth in leading their groups.

• I was one of twelve leaders selected from thousands of students to be a part of “The Driven Class,” an online support and advocacy platform with a community of over 1,000 students nationwide supporting students through the mental and emotional challenges of academic study• I engaged students in education and life skills through writing over 100 blogs, produced “Coach Harold” motivational videos, town hall meetings, and online training materials, resulting in 50% increased traffic on… Show more • I was one of twelve leaders selected from thousands of students to be a part of “The Driven Class,” an online support and advocacy platform with a community of over 1,000 students nationwide supporting students through the mental and emotional challenges of academic study• I engaged students in education and life skills through writing over 100 blogs, produced “Coach Harold” motivational videos, town hall meetings, and online training materials, resulting in 50% increased traffic on the website. Show less