Heather Farrow Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada

• Led the process and technology optimization efforts of a Top 5 Canadian Bank's Third Party Risk Management (TPRM) lifecycle; Oversaw change management and technology enhancement efforts
• Developed and recommended enhancements to TPRM governance documents, such as policies, methodologies, frameworks, and oversight metrics for multiple large Canadian financial institutions
• Conducted workshops to support Top 5 Canadian Banks in gaining alignment on TPRM program design elements and a Target Operating Model (TOM), including vision, process optimization, stakeholder roles and.
• Enhanced a multinational Insurance firm's information risk assessment standard, methodology, processes, and assurance guides for the 1st & 2nd Lines of Defense to bring in alignment with industry standards and leading.
• Developed an Employee Mobilization Plan for a Top 5 Canadian Bank's Business Continuity Management (BCM) in the event of a building disruption

Toronto, Canada & New York, NY

• Performed an assessment to determine the impact of the proposed Department of Labor (DOL) Fiduciary Rule on a large US wirehouse's business areas, accounts, revenue, products, and technology; managed multiple complex.
• Developed a target state operating model for enhancing operational resilience to maintain client services during a disaster recovery scenario due to a cyber attack
• Developed an operational readiness framework for a cybersecurity initiative focused on re-architecting the IT environment to withstand cyber attacks
• Performed early stage sell-side due diligence for a large financial services firm

Malvern, Pennsylvania, United States

• Led cross-functional project teams to launch new products and enhancements by developing project plans, analyzing financial and business impacts, and presenting recommendations to senior management; successfully.
• Managed nine institutional retirement plan products and services by analyzing competitive intelligence and product adoption, positioning, and communications in order to provide strategic recommendations
• Positioned products to benefit and retirement committees to influence client adoption and partnered with client teams, internal process owners, and marketing teams to gather feedback on products and served as the.

Malvern, PA

• Managed regulatory and risk-based audits, special projects related to highly confidential assessments, international product and office evaluations (Australia, Singapore, England, and Canada), and divisional.
• Provided coaching and feedback to all levels of staff through a matrix management environment, and contributed to shaping department and division priorities from a project and employee development perspective
• Assessed risks and evaluated control designs through the performance of interviews, substantive, and controls-based testing and communicated the results to management

Malvern, PA

• Completed three rotations within the Strategy and Finance Division; responsibilities included: compiling fund financial statements, providing analytical support for business decision-making, and evaluating the retail.
• Developed and presented a strategy and implementation plan for a risk and control program within the fund accounting department

Rochester, New York, United States

• Completed corporate and pension plan audits and performed compliance site-visits for government monitored clients
• Assisted in the preparation and review of financial statements and footnotes for public, private, and non-profit companies

Master Of Business Administration (M.B.A.)

Bachelor Of Science (B.S.), Accounting

Activities and Societies: President and Director of Enactus (formerly known as Students in Free Enterprise), Roberts Wesleyan College