About me: I live at the intersection of transportation and customer experience. I am a unique combination of curiosity, technology, and humanity; always used in the capacity of supporting others, whether client, colleague or both. After learning and helping others for many years in the I.T. sector, I made an unexpected, but welcome pivot to the transportation and mobility sectors where I have amassed an extraordinary amount of knowledge and expertise about markets, software, customer service, operations, and regulations. Summary:• Twenty plus years of technology experience in software, I.T. and other capacities• Ten years of experience working in transportation, five of which are in private aviation• Proven team leader adept at building out systems and processes where none existed• Experience working cross-functionally, acting as a liaison between customers, internal teams, and other stakeholders to ensure efficient and high-quality customer service• Demonstrable ability to develop deep relationships with customers, resulting in exceptional personalized experiences• Dual-citizenship: United States and Italy (ability to work in E.U.)I have developed a simple 4-step methodology to provide an extraordinary customer experience:• Anticipate needs• Ask questions• Analyze the situation• Act, based on all of the aboveWell recognized by colleagues for my training abilities, extraordinary relationship-building and customer-retention skills, great attention to detail and being able to break down larger, more complex topics into smaller more manageable ones.I've never been afraid to take on big, “root cause” issues and wrestle with the 800-pound gorilla in the room; a challenger to the status quo.Fun fact: In the year 2000, I made it to Carnegie Hall. That's right. I was one of the lucky winners of a write-in contest for, "Wall Street Week," where I had to convince Louis Rukeyser why I deserved to attend his 30th-anniversary show.