Henry Ferlauto Email & Phone Number

US

• Providing technical support for highly sophisticated IP and IR remote controls
• Troubleshooting interoperability with audio/visual, home security, lighting and other Internet of Things (IoT) devices
• Creating automation macros to control IoT devices for audio/visual, home security lighting and other smart home devices
• Testing and training of artificial intelligence (AI) chatbot (ZBrain)

Orlando, Florida, US

• Testing ATS simulator software with real-world résumés and job descriptions
• Creating documentation with images of suspected bugs with observations and when possible suspected area(s) of fault
• Collaborating with development team on all discovered issues

Saint-Ouen, FR

• Providing world class customer service to AirTrain passengers at John F. Kennedy International Airport (KJFK/JFK)
• Correcting vehicle mechanical and electrical faults
• Monitoring fare collection equipment
• Providing and arranging emergency response as well security at assigned post

• Manage back office operations of small but rapidly expanding Part 135 aircraft charter operator, starting with just a single aircraft in 2021, we have now quintupled our fleet to five aircraft (Two turboprops, three.
• Build out technology infrastructure (flight operations system, sales channel modalities, messaging, IP telephony, project management, knowledge base, intranet, etc.) to help scale operations
• Create company procedures and knowledge base / self-help documents
• Develop and optimize pricing strategy and formulas, including accuracy against automated marketplaces
• Train, manage and lead sales team
• Onboard all new employees

Orlando, Florida, US

• Delivered the most extraordinary level of customer experience and satisfaction in an industry with the highest level of demands: Private aviation
• My customers knew me, trusted me and came directly to me when something's amiss or they needed extra help because they knew that I would not let them fail in the service to their customers
• Liaison between pilots and our other team members to ensure everyone performs at the highest level possible
• Monitored inbound flights (FlightAware FBO Toolbox) to ensure team knows all arrivals, whether they have been arranged in-advance or not
• Created custom Google Map with local recommendations for pilots and passengers
• Escorted vehicles through secured (AOA) ramp area, to and from aircraft

NEW YORK, United States – United States Of America, US

• Developed functional requirements for new cloud-based dispatch mobile apps
• Oversaw management, training and mentoring of sales team consisting of 3 representatives, and 15 brand ambassadors. Involved developing value propositions, identifying locations to stage street promotions and coaching.
• Studied competitive market landscape and regulation policy research for ground transportation segments including taxis, limousines, livery, rideshare and gig-economy tech startups
• Created detailed dossiers on people, companies and public policies
• Developed early social media strategy; revived dormant Twitter account – increasing followers 500% in approximately 4 months
• Assisted business development by researching potential investors, preparing personal/corporate dossiers and pitch decks

• Concierge I.T. Operations and Business Consulting Services
• Helped small businesses operate with the scale of ones several multiples their size by helping end their reliance on older PC technologies and migrating them to modern, cloud-computing platforms

Cupertino, California, US

• Delivered and managed the amazing Apple Store experience to designated “Apple Shops” found at premier / Tier 1 Apple Authorized Resellers
• Responsible for growing store revenue and CPU volume (YoY)
• Trained extremely diverse sales team on Apple’s hardware, software and cloud-computing solutions
• Mentored sales team on Apple culture, presentation methods, and extraordinary attention to details
• Built a community of loyal Apple customers who returned to the store for service, support, and future purchases of Apple and related 3rd party products
• Developed store’s Apple business by building a strong, influential, collaborative business relationship with the reseller’s management and sales team

Luzern, CH

• Consultative sales of collaborative enterprise project & portfolio management software; selling to new clients and growing existing accounts
• Prepared custom demonstrations to illustrate product's match with customer needs
• Extensive discovery of project management goals and objectives.
• Won company's 1st ever sales agreement with U.S. Federal Government agency (FDA), and subsequently grew the account
• Achieved highest annual sales for North American sales group
• Reestablished connections with previously languished prospects; bringing many to fruition of a closed sale

Lexington, Massachusetts, US

• Led team for software implementation, and onboarding, including extensive training for groupware (Lotus Notes); received numerous accolades, even from those that did not like the change
• Led implementation and user onboarding of CRM / SFA software (Salesplace)
• Designed, implemented and managed sales team’s territory accounts cleanup process, reducing errors with commission checks
• Designed, implemented and managed cleanup of customer master file, reducing billing errors
• Designed and introduced methodology for configuring and deploying laptop/notebook computers; drastically reducing time for deployment and eliminating errors
• Trained and onboarded over 550 users on the fundamentals of Lotus Notes; receiving numerous accolades. Most treasured comment: "I've been using Lotus Notes for over 5 years. I learned more in our class in the last 5.