Hector Fermin Email and Phone Number
Currently thriving as a Technical Expert at Apple, my role encompasses providing exceptional service and resolving complex technical issues. With a focus on customer satisfaction, our team ensures that every interaction is informative and supportive. Deep product knowledge, paired with my expertise in Android and software systems, enables us to meet diverse client needs effectively.Anticipating my Computer Science degree from CUNY in 2024, I am committed to advancing in cyber and electronic operations. My educational journey complements my practical experience, reinforcing my competencies in mobile technology and positioning me to excel in the dynamic field of cybersecurity. I am passionate about leveraging my skills to contribute to innovative solutions and industry advancements.
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Technical ExpertApple Nov 2023 - PresentUnited StatesAs a Technical Expert at Apple, I offer deep product knowledge and exceptional customer service. With a knack for multitasking, I seamlessly assist customers on the sales floor to ensure they make informed decisions about their device needs. Additionally, I provide expert support at the Genius Bar during repairs, showcasing dedication to delivering top-notch service and ensuring customer satisfaction. -
Advanced Repair AgentGeek Squad Feb 2023 - Nov 2023Paramus, New Jersey, United StatesAs a technical support specialist, I deliver comprehensive services encompassing education, diagnosis, troubleshooting, repair, and software/hardware installation. With a focus on customer satisfaction, I excel in resolving technical issues and providing tailored recommendations through active listening and problem-solving. My expertise includes managing Help Desk tickets, exceeding sales targets, and fostering strong client relationships. Proficient in diagnosing and resolving issues across diverse platforms such as Apple, Windows, Samsung, Oculus, Nintendo Switch, GPS, printers, and other everyday electronics. -
Consultation AgentGeek Squad Dec 2022 - Feb 2023Paramus, New Jersey, United States
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Customer Experienced SpecialistBest Buy Nov 2022 - Nov 2023Paramus, New Jersey, United StatesAs a seasoned Sales Specialist specializing in Computer, Mobile, and Home Theatre products at Best Buy, I am dedicated to delivering exceptional customer service and educational support. With extensive expertise in computer hardware, software, and cutting-edge technologies, I adeptly assist clients in making informed purchasing decisions, whether for a school laptop or a customized gaming desktop. Through active listening and articulate communication, I cultivate trusting relationships founded on mutual respect. I consistently exceed sales targets while prioritizing customer satisfaction, providing continuous support to ensure enduring product satisfaction. -
Mechanic And ProgrammerMc Tires Auto Care Mar 2020 - Apr 2023Paterson, New Jersey, United StatesAs an Automotive Technician with a wealth of experience, I've meticulously programmed cars, executed tire and oil changes, and conquered challenging automotive tasks with precision and expertise. My dedication to excellence is matched only by my commitment to customer satisfaction. With fluency in both English and Spanish, I engage with clients proactively, attentively listening to their needs and effectively communicating technical information regarding their vehicles. I am proactive in expanding my skill set, consistently learning and adapting to new technologies and techniques within the automotive industry, ensuring that I deliver top-notch service to every customer.
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Sales AssociateFoot Locker Jan 2022 - Oct 2022Manhattan, New York, United StatesFluently communicated with customers in both Spanish and English, ensuring seamless interactions. Implemented efficient stockroom organization strategies to streamline shoe retrieval. Upheld cleanliness and organization standards for a safe work environment. Welcomed customers with a positive demeanor, ensuring their needs were met and expectations exceeded. Proficient team player dedicated to achieving store objectives and enhancing the customer journey. Exceptional interpersonal abilities geared towards delivering superior customer service and fostering enduring relationships. Demonstrated track record of surpassing sales goals through compelling product presentations and persuasive selling techniques.
Hector Fermin Education Details
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Sophmore -
High School Diploma
Frequently Asked Questions about Hector Fermin
What company does Hector Fermin work for?
Hector Fermin works for Apple
What is Hector Fermin's role at the current company?
Hector Fermin's current role is Technical Expert at Apple with Cyber/Electronic Operations expertise.
What schools did Hector Fermin attend?
Hector Fermin attended Cuny Bronx Community College, Washington Heights Expeditionary Learning School.
Who are Hector Fermin's colleagues?
Hector Fermin's colleagues are Abs Siddik, Keenan Cleary, Steffi Jose, S A., Matthew Ferry, Yang Yang, Katherine Calabro.
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Hector Fermin
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