Responsibilities:• Helped on Human Management processes.• Creation of job descriptions for the new sales team.• Helped the creation of the sales process with scripts and templates in English and Spanish to standardize good customer service.• Translation of legal documents and organizational policies from Spanish to English or vice versa depending on the document.

Responsibilities:• Manage the recruitment process to meet the SENA quota• Leading recruitment of professional and support positions, promotions and creation of job descriptions.• Responsible for designing and implementing training programs for new hires.• Ensured that employees receive comprehensive onboarding to understand company policies, procedures, and job expectations.• Collaborated with various departments to create engaging training materials.• Follow-up to training in office and performance evaluations.• Carrying out the area indicators according to the periodicity, analyzing them and implementing the necessary improvement actions to guarantee quality, timeliness and satisfaction with recruitment.