Howard Mccullough Email & Phone Number

Roswell, Ga, Us

Atlanta, Georgia, United States

Boston, Massachusetts

Corporate based System and Network administration and advanced troubleshooting within a24/7 media outlet, formerly the NBC News Affiliate in Boston-Maintained a 50 VM infrastructure with extensive necessary services for company-Successfully initiated monthly patch management, including both software and hardware builds-Strategized, planned, purchased and implemented the deployment of the Macintosh environment and integratingwithin predominantly Windows based systems-Scripting and developing new tools and techniques to administrate with a goal for automation andfuture technologies-Fiber optic, and network cabling, coordinating with IBEW and Facilities to provide desired results

SetaFlame Laboratories. Real. Urban. Underground. Media.

New York City Metropolitan Area

Corporate based systems support; integrating Network, Software, and Hardware administration, with user experience -Remote and in office diagnosis, troubleshooting, and repair of Desktops, Laptops, Tablets, Mobile devices and server issues -Database management of MS Exchange, Active Directory and LAN/WAN access for company -Managing 700+ employees with Active Directory, and permissions including user access as well as creating and managing distribution lists, security and mailbox groups -Keeping up to date with inventory within all departments, configuring user’s server folders, and company VPN access -Setting up hardware and peripherals in house, and through remote administration and instruction

New York City Metropolitan Area

Customer Service Based Technological Services, involving the marriage of Consumer Education andHardware Analysis-Managed in store computer system, with regards to IT networking, telecommunications, software andhardware installations, data archival, and system security-Weekly deployments of data and device activations to 300+ clients-Assessed and repaired both hardware and software issues, concerning a large array of mobile devices-Integrated and synchronized mobile devices to desktop and mobile workstations-Trained technicians on policies, procedure and product knowledge-Managed part inventory and maintained quarterly repair log-Specialized in complete customer service, and satisfaction, resolving technological issues, creatingproactive approaches and individualized professional relationships with clients-Managed and analyzed Social Media accounts for location, and generated interest and expandedcompany branding-Utilized Remote Access, and Cloud technology for security and data backup, repair and archival-Increased location traffic by 27% as Lead Technician, continually expanding professional clientele

New York City Metropolitan Area

-Technical based customer service, focusing on mobile device assessments and exchanges-Trained newly hired associates on business procedure, planograms, customer interaction,product knowledge and technical support across all mobile platforms-Integrated mobile devices with computer software, mobile software, and performed databackups across all mobile and desktop operating systems-Scheduled and executed file and system archival of paperwork, using various methods includingearly Cloud Technology and NAS servers

-Updated software and hardware needed for OSCommerce Online Storefront, and all content within-Maintained and updated customer accounts, regarding online purchases, and subscriptions-Fact-checking and sourcing of suppliers and retail merchandisers-Increased web traffic by 15 % after coordinating a major online merchandising redesign-Managed and re-organized in house print, retail, and media; for more practical and profitable distribution process

New York City Metropolitan Area

- Daily promotion, while specializing in Internet and strictly innovative networking

Boston, Massachusetts, United States

- Assistant to Ted Paduck; Recording Engineer- Assisted with professional tracking and mixing sessions- Ensured clients experiences to be professional, comfortable and cost efficient

-Hands-On promotional duties of 8 clients, utilizing the Internet, and execution of web development-Increased show attendance by 20% after two months of promotion-Daily review of promotional resources, and proper execution of said resources-Liaison connecting clients and potential business to management-Created option to expand opportunities for company

A.S., Recording Arts

B.S, Psychology, Music

Activities and Societies: Urban Showcase Programmer: WBIM College Radio and WUML University of Massachusetts: Lowell

B.S. Program, Graphic Design, And Media Arts

B.S. Program, Computer Science

Activities and Societies: Sigma Phi Epsilon Penn Gamma Chapter; Upsilon Pledge Class

Diploma