Supervise the tasks and progress of on-site technicians located at supported schools, and provide assistance or intervention when needed.Provide regular hands-on support to schools in greater need of care, or in need of advanced-level support that an on-site tech is untrained to perform, with the purpose of both providing expedient care and education to internal staff simultaneously.Plan out and provide service for more technical and physical projects, such as deployment of a new server or service, replacing or adding new network equipment, or cabling for the expansion of a network infrastructure.Work directly with schools in order to implement and maintain technology, such as laptops for students and faculty, networking infrastructure, and monitoring systems.Provide educational services to students, offering insight into the function and purpose of IT in the work force, while also preparing for certification in the field.

Provided phone and remote support assistance to clients settings up and using wearable inventory management devices.Managed the livelihood of servers in use throughout the country by clients, in order to assure their services were not interrupted during crucial work hours.Maintained the integrity of important inventory records and assured the databases involved were provided proper upkeep.Assisted in the planning and development of ProCat's software, both proprietary and for distribution to customers, as well as best methods for remote deployment.

Work directly with schools in order to implement and maintain technology, such as laptops for students and faculty, networking infrastructure, and monitoring systems.Provide educational services to students, offering insight into the function and purpose of IT in the work force, while also preparing for certification in the field.

Traveled throughout the country to teach accelerated-speed, boot-camp courses to students looking to acquire certifications in various IT backgroundsPersonally crafted courseware to fit the length and detail requirements of any given class structureUtilized previously established communication and public-speaking skills in order to educate students of a varied skill levels, from seasoned veteran to computer illiterate

Traveled throughout the country in order to administer and proctor PearsonVUE and EC-Council examinationsTo accomplish this job with mobility in mind, regularly utilized equipment to set up a private testing network that could be built up and broken down quickly and within the time-constraints of clientsWith business coming and going at a quick pace, kept an open availability from week to week, in order to meet the demands of a flexible and volatile work schedule

Maintained integrity of computer systems campus-wide, including classroom display stations and printing systemProvided efficient solutions to various troubleshooting issues on Windows, Mac, and Linux machines, as well as mobile devicesAssisted clients with personal technical problems related and unrelated to the University's online servicesGranted sensitive student and staff information as a means of better assisting clients on a more personal level