Wendy Hsu Shope Email & Phone Number

Singapore

• Collaborated on ongoing UX research with multinational teams from Southeast Asian countries and Brazil for the leading search engine companies, fostering global collaboration and driving impactful insights for product development.• Investigated user perceptions of regulatory/non-regulatory requirements of local authorities, ensuring compliance and enhancing user experiences within tight timelines.• Demonstrated precision in identifying and recruiting hard-to-reach customer segments, contributing to more representative user research outcomes.• Conducted usability interviews to uncover pain points in the local ecosystem, leading to actionable recommendations for user interface improvements.

Taiwan

• Instruct graduate student classes at prestigious universities, including medical schools, law schools, and management schools, fostering innovation and promoting industry-academia collaboration.• Lead engaging online/in-person workshops, developing creative problem-solving skills among students, resulting in consistently positive feedback and recognition for teaching excellence.Including:-NYCU, Institute of Management of Technology 2022 & 2023-NYCU, Institute of Law 2021 & 2022-NYCU, Center for Industry-Academia Collaboration 2022-China Medical University, Taiwan 2022 & 2023-National University of Kaohsiung, Office of International -Affairs & DreamVok Ltd. 2020-National Central University, Yunus Social Business Centre 2020

Tawiwan

Worked on the digital solution project with both Ministry of Digital Affairs, Taiwan and Taichung City Government

Spain

• Partnered with global stakeholders from France, Spain, Taiwan, and Japan for leading pharmaceutical clients and App development companies, facilitating seamless cross-cultural collaboration. • Strategically conducted 20 patient/healthcare professional user’s usability interviews, optimizing the usage of diabetes medical devices and improving patient App & medical record software for HCPs.• Demonstrated exceptional project coordination efforts with local business stakeholders, accelerating project progress when partnering with overseas PM.

Taipei, Taiwan

• Served as the primary consultant for a high-budget education innovation project for a tech corporation in Taiwan, successfully translating research findings into product prototypes, and conducting usability test workshops in the Chinese Mandarin-speaking market in Malaysia.• Planned and executed competitor analysis and market research for FMCG products across 11 Southeast Asian markets, delivering valuable insights to industrial research institute clients.• Supported ethnographic research and interviews to identify pain points and map the blood cancer patient experience journey, leading to the re-development of a user-centric design solution – website for patients.

Indianapolis, Indiana Area

• Executed U.S. federally funded UX research projects focused on aging and medical communication, collaborating closely with the Primary Investigator, HCPs, and patients.• Researched and redesigned the patient experience journey for regional hospitals, resulting in significantly improved satisfaction and operational efficiency among cross-departments. • Proficient in navigating regulatory compliance and securing necessary approvals (e.g., IRB) for research projects.• Worked on high-profile projects for clients, including the redevelopment of neighborhood design principles for the Zoning Department at the Mayor's Office. Successfully led participatory design workshops with residents and institutional stakeholders.Projects:

Indianapolis, Indiana Area

Execution of the Community Leadership Certificate course partnering with Ivy Tech Community College. Providing assistance to the Director of Learning and Development with strategic planning, project execution, recruitment, marketing communication, curriculum development, and all training activities coordination.

Indianapolis, Indiana Area

Provided graphic facilitation for training workshops and panel discussions. Workshop content included Servant Leadership, Asset Based Community Development (ABCD), and other leadership empowerment related topics.

Taipei, Taiwan

Consolidated sales forecasting reports for the senior territory manager. Provided business support for 10 client representatives' sales activities.

Taipei, Taiwan

Worked closely with marketing managers from both the demand generation team and business units. Executed all the logistic planning and coordinated B2B marketing events (event level: 50 to 300+ attendees) with multiple departments and vendors (eg. Ogilvy).

São Paulo Area, Brazil

• Recruited and coordinated a software engineer contractor to develop the company's inaugural software product: a website designed for vision-impaired users. The development process followed W3C compliance standards and incorporated universal design principles to promote greater inclusion.• Assisted in conducting usability tests (cognitive walkthroughs) with the product prototype, focusing on enhancing patients' independence and user experience.• Conducted accessibility assessments for 6 national museums in São Paulo, facilitating improved access for all visitors.--Artemisia Brasil is an innovative partner of Ashoka with specialties in incubating social business and entrepreneurship. I was working in one of their seeded businesses, Museus Acessíveis, to manage the prototype project of the accessible website development for the visually-impaired. I also conducted field research relating to the cultural accessibility for major museums and cultural centers in the São Paulo metropolitan area.

Master Of Fine Arts (Mfa), Visual Communication Design, Design Thinking And Design Leadership

Certificate For Executive Education, Design For Social Innovation And Leadership

Bechelor Of Fine Arts, Communication Arts

Certificate, Nonprofit Organization Management