Harrison Gabriel

Harrison Gabriel Email and Phone Number

Support Executive. LSHCERU IT IS @ Vertex Pharmaceuticals
Boston, MA, US
Harrison Gabriel's Location
Boston, Massachusetts, United States, United States
Harrison Gabriel's Contact Details

Harrison Gabriel work email

Harrison Gabriel personal email

n/a
About Harrison Gabriel

As a Senior-Level IT Professional with 20+ yrs experience, I’ve continuously found my greatest successes have been achieved in the areas of helpdesk/technical support, networking, and technical troubleshooting. I am actively looking for employment, as I am in the process of relocating to the Lakeland, FL area. August 9, 2018 From: Pelekanou, Vasiliki /US To: Campos, Mark /US/EXT Subject: Thanks and CongratsDear Mark, I feel deeply touched by the commitment and performance of your team and in particular of Harrison. Stellar services, immediate responses and human qualities. What a blessing to have you in our group. Thank you very much and keep on the great job!Warm regards, Vasiliki Pelekanou MD, PhDApril 18, 2017Harrison worked at the end client location through Unisys as a Customer Engineer 5/ Desktop Technician. He worked from 10/25/2016 till 04/17/2017. I can confirm that he is a man of great integrity, is extremely dedicated to work. I would happily re-employ Harrison as I consider him to be a valuable member of the team, who consistently achieved good results and delivers all expectations. Nikhil Kawoor, Team Lead at Verve CorporationApril 18, 2017As a coworker onsite, Harrison demonstrated a clear devotion to his work ethic in seeking out tasks to complete and actively offering assistance and knowledge to other coworkers; additionally, he was essential in the training of our new staff. In addition, Harrison demonstrated a willingness to go above and beyond his role to help the team and the customer. Harrisons combination of work ethic, soft skills and technical knowledge made him a cornerstone of our team without whom our success would not have been possible.Andrew B Leahy, Fieldsupport Technician at Unisys Technical Services LLC

Harrison Gabriel's Current Company Details
Vertex Pharmaceuticals

Vertex Pharmaceuticals

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Support Executive. LSHCERU IT IS
Boston, MA, US
Website:
vrtx.com
Employees:
6088
Harrison Gabriel Work Experience Details
  • Vertex Pharmaceuticals
    Vertex Pharmaceuticals
    Boston, Ma, Us
  • Vertex Pharmaceuticals
    Support Executive .Lshceru It Is
    Vertex Pharmaceuticals Nov 2023 - Present
    Boston, Ma, Us
  • Sanofi Genzyme
    Laboratory Technician
    Sanofi Genzyme Jul 2017 - Jan 2024
    Paris, France, Fr
    Performed a complex range of technical work activities either remotely or at the customer site to meet businessand customer requirements.• Coordinated small teams delivering basic work packages.• Provided Technical Leadership in own specific area of expertise.• Documented and created reports on work completed to ensure compliance. • Contributed to the development of technical procedures and standards.• Escalated issues in line with company processes to ensure customer demands were met.• Communicated on complex issues to avoid escalations.• Evaluated escalations and resolved appropriately.• Provided customer service to internal and external customers.• Acted as a role model for colleagues providing guidance around technical and behavioral competencies to ensure sharing of internal best practice.
  • Unisys \ Emd Serono
    Information Technology Specialist
    Unisys \ Emd Serono Oct 2016 - Apr 2017
    SDC/ IT SUPPORT LEAD• • Responsible for all ticket distribution to the technicians using Service Now • Daily Reports to Manger regarding LRTs and Issues regarding tickets, SLA • Configuration, new hardware and software implementation, hardware and software upgrades• Responsible for Asset Tracking and Asset Terminations • VIP support• Imaging, Installing and upgrading of software (Windows XP, 7 and 8) Active directory, Group Policy, Local and roaming user profiles administration• Installed and configured Office suite trained end users on use of applications• Diagnose and resolve product performance problems
  • Nantucket Cottage Hospital
    Senior Network Engineer
    Nantucket Cottage Hospital May 2011 - Dec 2015
    SENIOR NETWORK ENGINEER• Held full accountability for ensuring system integrity/minimal downtime for the Cisco phone system, in addition to supporting laptop, desktop upkeep and troubleshooting• Regularly conducted performance analysis; identifying and addressing underperforming processes and developing robust action plans to facilitate positive change• Participated in 24/7 on-call support rotation. • Fostered and cultivated mutually beneficial relationships with vendors to resolve technical issues as needed. • Imaging, Installing and upgrading of software (Windows XP, 7 and 8) Active directory, Group Policy, Local and roaming user profiles administration• Outlook user configuration and maintenance• Meticulously documented all repairs and solutions• Installed and configured Office suite trained end users on use of applications• Installed and configured Cisco IP phones
  • Island Computer Service, Inc
    Owner Operator Of Computer Repair Shop
    Island Computer Service, Inc May 2009 - May 2011
  • Boeing
    Dell Laptop Support
    Boeing Dec 2008 - Apr 2009
    Arlington, Va, Us
    DELL LAPTOP SUPPORTSupported business critical operations by performing timely laptop installations and configurations• Successfully resolved laptop hardware problems and connectivity issues, in addition to conducting compatibility testing • Played an integral role in establishing customer backup/restoration processes• Ensured security and data integrity standards were upheld to the highest level
  • Reis Trucking
    Waste Management Engineer
    Reis Trucking May 2008 - Nov 2008
  • Authorize.Net
    Desktop Support / It Analyst
    Authorize.Net Jun 2007 - Nov 2007
    DESKTOP SUPPORT & ITProvided top-notch technical support in addressing issues with desktop/laptop hardware, Active Directory, and Windows OS• Served as a primary point of contact for escalated help desk issues • Instilled a collaborative working environment to encourage Associates to work with one another to develop solutions• Accountable for purchasing desktop/laptop supplies• Oversaw and monitored the internal help desk system to ensure tickets where assigned in a swift manner• Proactively researched and suggested operational improvements to optimize performance within the IT department
  • Authorize.Net
    Production Operation Support Engineer
    Authorize.Net Apr 2007 - May 2007
    Provided top-notch technical support in addressing issues with desktop/laptop hardware, Active Directory, and Windows OS. • Served as a primary point of contact for escalated help desk issues. • Instilled a collaborative working environment to encourage Associates to work with one another to develop solutions. • Accountable for purchasing desktop/laptop supplies. • Oversaw and monitored the internal help desk system to ensure tickets where assigned in a swift manner. • Proactively researched and suggested operational improvements to optimize performance within the IT department.
  • Parker Services
    Production Operation Support Engineer
    Parker Services Nov 2006 - May 2007
    Analyzes product application issues with system/product component configuration and setup, product functionality, bug identification and product enhancements.

Harrison Gabriel Skills

Technical Support Laptops Computer Repair Troubleshooting Microsoft Office Networking Windows 7 Windows 10 Customer Support Active Directory Microsoft Word Microsoft Outlook Microsoft Excel Computer Hardware Troubleshooting Computer Hardware Computer Maintenance Software Testing Hardware Diagnostics Office365

Harrison Gabriel Education Details

  • Computer Learning Center
    Computer Learning Center
    Pc Administration And Repair
  • Mamaroneck Sr. High
    Mamaroneck Sr. High

Frequently Asked Questions about Harrison Gabriel

What company does Harrison Gabriel work for?

Harrison Gabriel works for Vertex Pharmaceuticals

What is Harrison Gabriel's role at the current company?

Harrison Gabriel's current role is Support Executive. LSHCERU IT IS.

What is Harrison Gabriel's email address?

Harrison Gabriel's email address is ha****@****yme.com

What schools did Harrison Gabriel attend?

Harrison Gabriel attended Computer Learning Center, Mamaroneck Sr. High.

What skills is Harrison Gabriel known for?

Harrison Gabriel has skills like Technical Support, Laptops, Computer Repair, Troubleshooting, Microsoft Office, Networking, Windows 7, Windows 10, Customer Support, Active Directory, Microsoft Word, Microsoft Outlook.

Who are Harrison Gabriel's colleagues?

Harrison Gabriel's colleagues are Karunesh Raj, Ayesha Arzumand, Justin Kerr, Christopher Lunde, Meghan Jamison, Henry Ngo, Abdul Noor.

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